Robert Otto

Robert Otto Email and Phone Number

IT Leader, Operations Manager, & Customer Satisfaction Professional @ Henry Schein One
american fork, utah, united states
Robert Otto's Location
Salt Lake City, Utah, United States, United States
Robert Otto's Contact Details

Robert Otto personal email

n/a
About Robert Otto

I am a versatile IT and Customer Service leader with over 20 years of experience managing technical support and global cross-functional teams to deliver solutions in an efficient and cost-effective manner. Strengths:• Technical Support • Customer service• Desktop support/end user support services• IT Service Management • Service desk operations• Business analysis• Procedure and policy development• Knowledge management (KCS)• Asset lifecycle• Vendor management

Robert Otto's Current Company Details
Henry Schein One

Henry Schein One

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IT Leader, Operations Manager, & Customer Satisfaction Professional
american fork, utah, united states
Employees:
454
Robert Otto Work Experience Details
  • Henry Schein One
    Director, Software Technical Support
    Henry Schein One Feb 2022 - Present
  • Vertical Business Intel
    Owner
    Vertical Business Intel 2018 - Dec 2021
    VBI improves operations and customer satisfaction. I work with companies to help them understand their customer needs, analyze their existing relationship data with business intelligence (BI) tools, and develop actionable plans for operational improvement.Systems supported or utilized include: Microsoft Power BI, Survey Monkey
  • E*Trade Financial
    Senior Manager, End User Services
    E*Trade Financial 2014 - 2017
    Direct operations, support, and coordination of field services IT technicians across domestic and global sites. Manage tier one service desk and tier two desktop support teams in eight locations supporting more than 5500 associates and contractors. Accomplishments include:• Guided a team of 33 Level I and II support staff• Transitioned outsourced Help Desk to internal Service Desk handling more than 9000 customer contacts per month• Improved service delivery resolution times by 28%, positively impacting customer satisfaction• Slashed desktop hardware costs by 22% through improved process, standardization, and controlsSystems supported or utilized include: IBM BigFix Endpoint Manager, JAMF, Trend Micro, Jabber, Lync (Skype for Business), VMWare, Citrix, Wyse (Dell), Appsense, ThinApp, Dell Data Protection, BMC Remedy (Remedyforce), Jira, Airwatch (now Workspace One), Good, Worx, Sharepoint, Microsoft Power BI and BI Portal, Ariba, Qualtrics, Windows Remote Desktop, VNC
  • E*Trade Financial
    Manager, Enterprise/Capital Markets Technology
    E*Trade Financial 2005 - 2014
    Managed Level II and III technical personnel in multiple call centers including hands-on support of desktop, server, telecom, Cisco VoIP, and network systems for 750+ company associates. • Led infrastructure teams in Sandy, UT, Chicago, IL, and Charlotte, NC• Instituted a new desktop support team in Manila, Philippines• Migrated all customer service representatives from PCs to a VDI platform (VMware)
  • Harrisdirect
    Technology Manager
    Harrisdirect Feb 2002 - Oct 2005
  • Inautix Technologies (Dljdirect & Csfbdirect)
    Technology Manager
    Inautix Technologies (Dljdirect & Csfbdirect) Aug 2000 - Feb 2002
  • Uvest Financial Services
    Technology Manager
    Uvest Financial Services 1998 - 2000
  • Uvest Financial Services
    Systems Analyst
    Uvest Financial Services 1997 - 1998

Robert Otto Skills

Leadership It Strategy Information Technology Technology Management Itsm Data Center Itil Kcs Start Ups Virtual Desktop Infrastructure Business Analysis Vendor Management System Administration Process Improvement Team Leadership Financial Services Virtual Desktop Business Planning Entrepreneurship Program Management Risk Management It Operations Asset Management Cross Functional Team Leadership It Leadership It Management Disaster Recovery Desktop Application Support Customer Service Enterprise Software Business Intelligence Technical Support Business Process Improvement Business Strategy Management Project Management Analytics Servers Desktop Support Management Hardware It Service Management

Robert Otto Education Details

Frequently Asked Questions about Robert Otto

What company does Robert Otto work for?

Robert Otto works for Henry Schein One

What is Robert Otto's role at the current company?

Robert Otto's current role is IT Leader, Operations Manager, & Customer Satisfaction Professional.

What is Robert Otto's email address?

Robert Otto's email address is ro****@****ast.net

What is Robert Otto's direct phone number?

Robert Otto's direct phone number is +126041*****

What schools did Robert Otto attend?

Robert Otto attended Westminster University, Wofford College.

What skills is Robert Otto known for?

Robert Otto has skills like Leadership, It Strategy, Information Technology, Technology Management, Itsm, Data Center, Itil, Kcs, Start Ups, Virtual Desktop Infrastructure, Business Analysis, Vendor Management.

Who are Robert Otto's colleagues?

Robert Otto's colleagues are Fiona Kenson, Alan R., Miguel Guzman, Matthew Eyre, Peter Stracey, Jennifer Danley, Piper Philyaw.

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