Robert Otto Email and Phone Number
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Robert Otto personal email
Robert Otto phone numbers
I am a versatile IT and Customer Service leader with over 20 years of experience managing technical support and global cross-functional teams to deliver solutions in an efficient and cost-effective manner. Strengths:• Technical Support • Customer service• Desktop support/end user support services• IT Service Management • Service desk operations• Business analysis• Procedure and policy development• Knowledge management (KCS)• Asset lifecycle• Vendor management
Henry Schein One
View- Website:
- henryscheinone.com
- Employees:
- 454
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Director, Software Technical SupportHenry Schein One Feb 2022 - Present
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OwnerVertical Business Intel 2018 - Dec 2021VBI improves operations and customer satisfaction. I work with companies to help them understand their customer needs, analyze their existing relationship data with business intelligence (BI) tools, and develop actionable plans for operational improvement.Systems supported or utilized include: Microsoft Power BI, Survey Monkey
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Senior Manager, End User ServicesE*Trade Financial 2014 - 2017Direct operations, support, and coordination of field services IT technicians across domestic and global sites. Manage tier one service desk and tier two desktop support teams in eight locations supporting more than 5500 associates and contractors. Accomplishments include:• Guided a team of 33 Level I and II support staff• Transitioned outsourced Help Desk to internal Service Desk handling more than 9000 customer contacts per month• Improved service delivery resolution times by 28%, positively impacting customer satisfaction• Slashed desktop hardware costs by 22% through improved process, standardization, and controlsSystems supported or utilized include: IBM BigFix Endpoint Manager, JAMF, Trend Micro, Jabber, Lync (Skype for Business), VMWare, Citrix, Wyse (Dell), Appsense, ThinApp, Dell Data Protection, BMC Remedy (Remedyforce), Jira, Airwatch (now Workspace One), Good, Worx, Sharepoint, Microsoft Power BI and BI Portal, Ariba, Qualtrics, Windows Remote Desktop, VNC -
Manager, Enterprise/Capital Markets TechnologyE*Trade Financial 2005 - 2014Managed Level II and III technical personnel in multiple call centers including hands-on support of desktop, server, telecom, Cisco VoIP, and network systems for 750+ company associates. • Led infrastructure teams in Sandy, UT, Chicago, IL, and Charlotte, NC• Instituted a new desktop support team in Manila, Philippines• Migrated all customer service representatives from PCs to a VDI platform (VMware)
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Technology ManagerHarrisdirect Feb 2002 - Oct 2005
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Technology ManagerInautix Technologies (Dljdirect & Csfbdirect) Aug 2000 - Feb 2002
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Technology ManagerUvest Financial Services 1998 - 2000
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Systems AnalystUvest Financial Services 1997 - 1998
Robert Otto Skills
Robert Otto Education Details
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Technology Management -
Business Economics, Art History
Frequently Asked Questions about Robert Otto
What company does Robert Otto work for?
Robert Otto works for Henry Schein One
What is Robert Otto's role at the current company?
Robert Otto's current role is IT Leader, Operations Manager, & Customer Satisfaction Professional.
What is Robert Otto's email address?
Robert Otto's email address is ro****@****ast.net
What is Robert Otto's direct phone number?
Robert Otto's direct phone number is +126041*****
What schools did Robert Otto attend?
Robert Otto attended Westminster University, Wofford College.
What skills is Robert Otto known for?
Robert Otto has skills like Leadership, It Strategy, Information Technology, Technology Management, Itsm, Data Center, Itil, Kcs, Start Ups, Virtual Desktop Infrastructure, Business Analysis, Vendor Management.
Who are Robert Otto's colleagues?
Robert Otto's colleagues are Fiona Kenson, Alan R., Miguel Guzman, Matthew Eyre, Peter Stracey, Jennifer Danley, Piper Philyaw.
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