Collaborated with the site team, hospital departments, and community providers to optimize program performance, reporting directly to the Regional VP of Operations.Built strong relationships with the Program Medical Director and Clinical Performance Nurse to enhance workflow processes, communication, and operational efficiency.Served as a liaison between Sound, Hospital Medical Staff Office, and hospital departments, ensuring smooth credentialing, provider enrollment, and coordination… Show more Collaborated with the site team, hospital departments, and community providers to optimize program performance, reporting directly to the Regional VP of Operations.Built strong relationships with the Program Medical Director and Clinical Performance Nurse to enhance workflow processes, communication, and operational efficiency.Served as a liaison between Sound, Hospital Medical Staff Office, and hospital departments, ensuring smooth credentialing, provider enrollment, and coordination of resources.Supported hospitalist participation in committee requests and communicated key announcements to the team.Acted as a central contact for Provider Enrollment, Billing, Payroll, and Compliance teams, ensuring accurate documentation and resolution of outstanding hospital accounts receivable.Coordinated monthly and quarterly meetings, prepared agendas, managed minutes, and supported administrative tasks for the Program Medical Director.Oversaw onboarding and orientation for Physicians and Advanced Practice Providers, managing scheduling, staffing, and payroll documentation with precision.Assisted in staffing optimization and facilitated interviews, ensuring seamless operations across all service lines. Show less

Developed solid relationships with Providers to foster a healthy and efficient office culture.Monitored the schedule daily in addition to adjusting times, rescheduling missed appointments.Successfully managed front office operations, ensuring customer satisfaction and smooth daily operations.Developed processes to improve the efficiency of front office operations, resulting in improved customer service.Performed administrative tasks such as filing, data entry, reports… Show more Developed solid relationships with Providers to foster a healthy and efficient office culture.Monitored the schedule daily in addition to adjusting times, rescheduling missed appointments.Successfully managed front office operations, ensuring customer satisfaction and smooth daily operations.Developed processes to improve the efficiency of front office operations, resulting in improved customer service.Performed administrative tasks such as filing, data entry, reports preparation and document scanning.Utilized technical and operational problem solving skills to resolve any staff or customer issues that arose during day-to-day operations quickly and efficiently. Show less

Created and maintained reports for tracking scheduling data.Developed scheduling protocols to improve efficiency and accuracy of scheduling process.Ensured compliance with all policies and procedures related to scheduling.Coordinated and managed complex schedules for multiple departments, ensuring deadlines were met and tasks completed on time.Communicated regularly with supervisors about upcoming events or projects requiring additional staff support.

Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.Created and maintained filing systems to ensure accurate record keeping.Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency.Provided excellent customer service by responding promptly to inquiries from patients and other stakeholders.Oversaw the maintenance of patient records in accordance with HIPAA… Show more Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.Created and maintained filing systems to ensure accurate record keeping.Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency.Provided excellent customer service by responding promptly to inquiries from patients and other stakeholders.Oversaw the maintenance of patient records in accordance with HIPAA regulations and office procedures.Developed policies and procedures related to the daily operations of the medical office.Monitored physician schedules for best practices and coordinated physician availability with office needs.Successfully implemented new systems to streamline workflow in the medical office. Show less