Emma Saxton Email & Phone Number

• Effectively leading and developing the HRO department and its commercial propositions; driving performance, developing a strategic business plan and implementing streamlined operational services.
• Rationalising processes to create an efficient and professional outsourcing service for customers; delivering exceptional levels of service to meet KPIs, whilst boosting staff achievements by identifying opportunities.
• Driving efficiency by utilising automated tools and introducing simplified, robust and repeatable processes to eliminate inefficient processes to encourage a right-first-time culture that mitigates time spent.
• Monitoring costs to ensure the department fulfils its profit and loss obligations, continually reviewing cost and delivery models, reducing waste, standardising procedures and eliminating protracted work processes.
• Devising short, medium and long-term objectives to increase revenue and profitability, improving the sales pipeline to generate £13+m in 2016 and exceeding profit targets, whilst maintaining customer retesntion.
• Building and maintaining strong working relationships with internal and external stakeholders, increasing customers’ referenceable position and meeting the 80% target customer satisfaction score.

Nottingham, United Kingdom

• Gaining promotion to Operations Manager, leading a team of 95 staff in 9 service teams.
• Overseeing execution of BACS processing totalling £5.4 billion per annum.
• Supervising a busy print and dispatch function raising over 3.5 million payslips each year.
• Coordinating the resourcing, recruitment, interview and selection processes and determining the most suitable candidates and contractors.
• Evaluating work practices and initiating measures to improve systems and work-flow, whilst ensuring high levels of performance and quality are delivered on each customer’s contract.
• Supporting and mentoring the team, promoting best practice principles to meet strict quality targets.

• Operating as a key member of the management team, preparing and striving to meet all annual and long-term business objectives, providing first-class service and maximising processing team effectiveness.
• Managing and motivating a team of 55 staff situated across 4 payroll service teams; allocating staff and monitoring workloads to ensure all contract conditions and performance targets are exceeded.
• Pro-actively leading the team to deliver outstanding service, continually monitoring performance levels against contractual service targets and initiating required process enhancements to maintain service levels.
• Regularly conducting reviews to identify improvement opportunities, making sound recommendations to facilitate continuous improvements across the department and streamline workflow processes.
• Managing the recruitment process and striving to improve employee satisfaction, effectively reducing attrition rates, monitoring absences and ensuring full audit, inspection and statutory compliance.
• Recruiting teams of experienced staff and partnering with external contractors to deliver agreed services.

• Managing a payroll team of 7 direct personnel.
• Ensuring team members have the required training and tools in place to complete required tasks.
• Ensuring that team members are processing tasks in line with agreed customer schedules and SLA’s.
• Managing the accuracy of the payroll service provision.
• Reactively resolving payroll and staffing issues as they arise.
• Managing customer relationships and exceding daily expectations.

• Processing and reconciling payrolls for various customer sectors, covering a range of payroll frequencies and service levels provided.
• Processing ROI and offshore payrolls in line with the relevant legislation.
• Dealing with and resolving an array of employee queries in a timely manner.
• Liaising with customer contacts at various levels, deliving optimum levels of service at all times.
• Processing BACS payments.
• Reconciling year end accounts and validing customer agreement with figures provided.

General Management Programme, Business, Management, Marketing, And Related Support Services

Msc, Payroll & Business

Ipp Advanced Diploma In Payroll Management, Payroll Management