I manage an amazing team of 10 with roles including adjustments investigators, branch reconciliation, microimage specialist, operations specialists, and senior lead positions. Maintain budgets by keeping under alloted thresholds, timecards, interview and hire and develop top talent including performance reviews and raise/ bonus increases. Work with all different levels of leadership across the bank footprint. Create opportunities for process improvements and monitor workload and maintain high levels of accuracy and meeting SLA's. Manage hybrid scheduling to ensure in office workload coverage. Handle requests for audit documentation and disaster recovery. Ensure compliance and adherence to check rules.

I work as a lead on the Research and Adjustments team. Responsible for check adjustments and settling transactions bank to bank for business and consumer customers including mutual funds clients. Highly knowledgeable in check regulations. Process all incoming bank collections. Monitor and assign out casework and maintain high levels of accuracy. Assist with research and statement requests. Research and resolve gl differences. Answer calls from internal and external customers relating to check adjustments. Maintain multiple deadlines including end of day processing. Assist with paper returns research and check processing.

I manage 3 Customer Service Reps. My days consist of assisting with escalated customer calls, monitoring overdrawn accounts and charging off and collecting as needed. Process non posted items and invalid prenotes. Troubleshoot and support online banking, phone banking, Bill pay, debit cards. File SARS and handle transaction disputes in accordance with check, ACH, and debit card rules. Interview, train, write performance reviews and monitor time cards for employees. Support branches with operational questions. Hold weekly operations meetings and any other duties that may arise. Handle all incoming garnishments tax levy and subpoenas in accordance with the state laws.

• Transaction Processing: Supports and cross trains in all areas of deposit operations with primary responsibilities of balancing of general ledger, processing bookkeeping functions such as nonsufficient funds and un-posted items, endorsements and returns. Accounts for the Debit Card program including management reporting regarding card disputes, reissued cards, and, with supervisory approval, charge-offs. . Researches and resolves outages. Processes Qwickrate CDs. Performs as back-up processing ACH, remote deposit, and all other department functions. Processes wire requests functions to ensure dual control procedures are completed. Performs maintenance functions in system, including adding new accounts when necessary.• Risk Management: Analyzes new accounts for adherence to CIP/BSA policy, tracking and following up with officers as necessary. Completes various BSA monitoring tasks as assigned by the BSA Officer.• Quality Control: . Works closely with Retail Branch and Operations Staff to correct errors as necessary.• Compliance: Completes required training and performs all job functions in compliance with applicable law, regulation, policy and procedures.

Support Operations Department and Cash Management Department. Process Wires, customer service, Returns/Non-post/Chargeback items, Garnishments, Levys, Summons and Subpoenas, G/L Balancing, Ebanking Support, Account Maintenance, Alert customers to fraud activity. Process all check adjustments. IOLTA reporting for KS/MO.

Handled a percentage of deposits for over 300 ATMS on the network. Looked at each deposit to determine Reg CC holds and/or fraud activity. Assist with Balancing, codeline and Amount keying on branch/commercial cusotmer work. Worked with Project Management teams to create/test new programs. Assist in training employees.

Manage and support 3 tellers, write reviews, handing monthly audits, maintain branch control documentation, Run a teller drawer and the vault and maintain proper vault controls.

Normal functions of a teller and also act as supervisor when they are out. Fill in at various branches as needed. Meet branch referral goals.

Balance and maintain cash supplies for vault. Run Teller drawer. Responsible for safe deposit area. Process payments and change orders.

Assist with customer service issues, check orders, minimal new account openings, maintain safe deposit records and responsible for safe deposit audit.

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.