Manage global teams responsible for implementation and support of remote environments.- Assist clients with the transition from vendor support to Rimini Street support.- Infrastructure architects responsible for global remote access infrastructure designs and implementation projects between Rimini data center locations and client environments.- Environment engineering teams responsible for establishing and maintaining client ERP infrastructure remote access.- Environment security teams responsible for infrastructure, application and identity and access security.- Domestic and India based environment administrators and analysts responsible for client environment support and incident resolution.- Domestic and India based resources responsible for AWS build, deploy and management activities- Design and develop automation of manual tasks

Major Projects and Activities- Bomgar Privileged Access Management deployment to existing client base- Thycotic Secret Server design, implementation and ongoing maintenance- Client Remote Access process and technical redesign to increase security- Streamline client archive transfer processes, procedures and reporting- Team training - Oracle EBS, Database and related applicationsMajor Contributions- Assist clients with the transition from vendor support to Rimini Street support.- Enterprise infrastructure architect responsible for global remote access infrastructure designs and implementation projects between Rimini data center locations and client environments.- Manage environment engineering teams responsible for establishing and maintaining client ERP infrastructure remote access.- Managed team that successfully implemented Thycotic Secret Server and migrated over 1200 clients and 35,000 secrets.- Managed team that successfully implemented Bomgar Privileged Access replacing numerous client IPSec endpoint and client VPN connections.- Manage domestic and India based resources responsible for Global Client Onboarding reporting, dashboards and ad-hoc reporting- Manage teams of domestic and India based resources responsible for AWS build, deploy and management activities- Manage technical teams responsible for post remote access implementation issues.- Senior technical engineer for all million-dollar and strategic clients.- Establish remote access from Rimini to client non-production- Escalation level (L4) support for all infrastructure and networking platform encountered during client on-boarding.- Escalation level (L4) support for all Oracle products including Oracle E-Business Suite, Oracle Database, Hyperion, Agile, OBIEE and related Oracle applications.- Design and develop automation of manual tasks

Major Projects and Activities- Bomgar Privileged Access Management design and pilot- Developed best practice guide for migrating existing client credentials from legacy vault to Thycotic Secret Server.- Environment engineering process and best practice guide- Streamline client archive transfer processes, procedures and reporting- Team training - Oracle EBS support and development toolsMajor Contributions- Assist clients with the transition from vendor support to Rimini Street support.- Manage domestic and India based resources responsible for Global Client Onboarding reporting, dashboards and ad-hoc reporting- Manage teams of domestic and India based resources responsible for AWS build, deploy and management activities- Manage technical teams responsible for post remote access implementation issues.- Senior technical engineer for all million-dollar and strategic clients.- Establish remote access from Rimini to client non-production- Escalation level (L4) support for all infrastructure and networking platform encountered during client on-boarding.- Escalation level (L4) support for all Oracle products including Oracle E-Business Suite, Oracle Database, Hyperion, Agile, OBIEE and related Oracle applications.- Design and develop automation of manual tasks

Major Projects and Activities- Resolve backlog of on-boarding issues related to Oracle EBS, Oracle Database and related applications.- Developed connectivity and security best practice guide for clients in China and Taiwan- Redesign of security policies and best practices for Oracle EBS and Oracle database connectivity.- Resolved issues with duplicate file watcher program written in C#- Assisted with enterprise adoption of Smartsheet solutionMajor Contributions- Assist clients with the transition from vendor support to Rimini Street support.- Senior technical engineer for all million-dollar and strategic clients.- Establish remote access from Rimini to client non-production- Escalation level (L4) support for all infrastructure and networking platform encountered during client on-boarding.- Escalation level (L4) support for all Oracle products including Oracle E-Business Suite, Oracle Database, Hyperion, Agile, OBIEE and related Oracle applications.- Design and develop automation of manual tasks

Responsible for all company IT operations encompassing a 15 member FTE staff throughout the US including development, infrastructure and help desk. Strategic focus on enterprise infrastructure products, services and solutions delivered through project based engagements. Specific areas of expertise include Microsoft server technologies, enterprise messaging, Oracle Enterprise Linux and Red Hat solutions, VM Ware and Oracle virtualization, storage, VOIP, networking and application development.Major Projects- Lead Architect for and primary engineer that implemented Infrastructure as a Service (IaaS) product offering.- Developed and deployed Information Security and Compliance (PII) policies companywide.- Planned and executed implementation of enhanced security and disaster recovery measures at both data centers to ensure the company could meet and exceed audit and security standards while also cutting cost with more efficient use of equipment.- Designed and deployed a data retention policy that met the business’s SLA and legal requirements, while reducing day to day resource management and long term storage costs.Major Contributions- Responsible for company software and technology asset acquisition and management (purchases and leases) and company wide Information technology budgets, inter-company expense and chargebacks.- Manage and support client environments: - 50+ client Linux environments comprised of Red Hat and Oracle Enterprise Linux environments - approximately 8,000 discrete environments. - 30+ client Microsoft Windows environments - approximately 3,000 discrete systems. - Client Oracle EBS / database environments - approximately 40 discrete environments - Client Oracle Applications and Databases - Hyperion, Agile, OBIEE, Endeca and CC&B - approximately 1,200 environments

Strategic focus on enterprise infrastructure products, services and solutions delivered through project based engagements. Specific areas of expertise include Microsoft server technologies, enterprise messaging, Oracle Enterprise Linux and Red Hat solutions, VM Ware and Oracle virtualization, storage, VOIP, networking and application development.

Strategic focus on enterprise infrastructure products, services and solutions delivered through project based engagements. Specific areas of expertise include Microsoft server technologies, enterprise messaging, Oracle Enterprise Linux and Red Hat solutions, VM Ware and Oracle virtualization, storage, VOIP, networking and application development.

• Align managed IT resources to achieve strategic business goals and objectives.• Responsible for 30 clients in multiple markets with diverse technology requirements.• Technical project management, scope determination and implementation roles for client solutions.• VMWare Infrastructure 3 / 4 solutions utilizing HA, SAN, Load Balancing and DR best practices.• Cisco infrastructure, security and UC solutions including CCM, VPN, Load Balancing and Fail Over.• Microsoft Windows Server 2003 / 2008, Exchange 2003 / 2007 and SQL 2000 / 2005 solutions.• Active Directory design, implementation, support, maintenance and migration across all versions. • SAN / NAS experience with fiber and iSCSI implementations in physical and virtual applications.• Linux server and workstation solutions built around Red Hat and Ubuntu distributions.• Disaster recovery and monitoring solutions utilizing Backup Exec, Ahsay and Nagios solutions.• Manage relationships between the company, clients and vendors.

• Responsible 15 clients in multiple markets with diverse technology requirements. • Microsoft Windows Server 2000 / 2003, Exchange 2003 / 2007 and SQL 2000 / 2005 solutions.• Active Directory design, implementation, support, maintenance and migration across all versions. • Technical project management, scope determination and implementation roles for client solutions.• VMWare Infrastructure 3 / ESX 3i solutions utilizing HA, SAN, Load Balancing and DR best practices.• Cisco infrastructure and UC solutions including Call Manager, VPN, Load Balancing and Fail Over.• SAN / NAS experience with fiber and iSCSI implementations in physical and virtual applications.• Linux server and workstation solutions utilizing Red Hat and Ubuntu distributions.• Disaster recovery and monitoring solutions utilizing Backup Exec and Nagios solutions.• Manage relationships between the company, clients and vendors.

• Responsible for 4 locations across three continents, 150 end users and corporate datacenter.• Revamped company-wide infrastructure to bring current with industry standards. • Microsoft Windows Server 2000 / 2003, Exchange 2003 / 2007 and SQL 2000 / 2005 solutions. • Active Directory design, implementation, support and maintenance in an NT4/2000/2003 environment.• Technical project management, scope determination and implementation roles for enterprise desktop, workstation and server platforms.• VMWare Infrastructure 3 solution utilizing an EMC fiber SAN, fail over and host load balancing.• Cisco infrastructure solutions including VPN, Load Balancing, Fail Over and BGP.• Linux server and workstation solutions utilizing Red Hat and Ubuntu and distributions.• Disaster recovery and monitoring solutions utilizing Backup Exec and Nagios solutions.

• Managed Microsoft Windows 2000 / XP workstation environment for 5500 Enterprise workstations.• Managed Microsoft Windows 2000 / 2003 work group / specific task servers utilizing SQL Server 2000.• Active Directory support and maintenance in an NT4/2000 environment.• Technical project management, scope determination and implementation manager for enterprise desktop computing platforms.• LANDesk 7.0 and 8.1 Enterprise system monitoring, security and vulnerability patching and updates.• Departmental reporting with Crystal Reports• Remedy AR Systems 5.0 – 6.0 Help Desk and Asset modules.

• Manage relationship between support agents and clients• Ensure agent and client objectives are achieved• Provide second level support for agents and clients• Ensure agents have all necessary resources and information to perform duties properly• Manage relationships with vendors and clients