Matthew S. Email & Phone Number

- Assisted patrons by providing circulation services to ~40 patrons a day by checking in, checking out, renewing, and placings holds on materials within the Five College Consortium- Cataloged purchased materials utilizing MARC and RDA practices, entering holdings in FOLIO Integrated Library System and OCLC Worldshare- Processed physical materials to prepare for circulation- Deaccessioned items being removed from the collection- Sorted and reshelved materials by Library of Congress classification- Trained 16 work-study students on library procedures, assigning them daily tasks to maintain a welcoming and accessible environment to a diverse community- Filled 1927 borrowing and 1007 lending requests in FY24 via ILLiad integration with RAPID and OCLC, ensuring patrons had access to all materials possible- Designed quarterly library newsletter in Adobe InDesign to publicize resources and events- Implemented gaming console circulation, policies, and documentation for 4 consoles- Recommended, received, cataloged, and processed acquisitions for game library, increasing collection by 20% to broaden the scope of library resources

Greenfield, Massachusetts, United States

- Supervised 15 storewide associates, initiating cross-training among departments in addition to all Tech Sales Associate responsibilities- 95% satisfaction among tech associates in customer survey

Greenfield, Ma

Collaboratively recommend and sell products based on customer specifications. Determine and propose respective services to ensure customer satisfaction. Notable accomplishments:- 32% of tech services sold from 2020-2021

Greenfield, Ma

Assists consumers with shopping experience from start to finish. Prioritizes tasks based on customer needs as well as feedback from team members. Notable accomplishments;- Communicates and troubleshoots problems with fellow associates- Takes on variety of tasks with a positive attitude towards picking up new skills- Highest average of weekly membership sign-ups in store

Amherst, Ma

Coordinated and taught workshops to college-level students. Attentively listened and incorporated feedback of trainees to enhance experience.Notable accomplishments; • Created multiple tutorial documents and workshops to teach libraries digital department • Promptly aided patrons with problem solving equipment

Amherst, Ma

Diligently assisted patrons by circulating audio and video equipment. Provided technical assistance and support with audio and video equipment for off-site events. Notable accomplishments; • Recommended and trained patrons in equipment based on needs • Promptly aided patrons with problem solving equipment • Answered phone calls in a polite and professional manner • Aided management in implementing updated method of equipment reservation, resulting in increased efficiency and patron satisfaction • High satisfaction rate among patrons, team members, and employer

Longmeadow, Ma

Submitted and organized game prototyping files under supervision of Rob and Lindsay Daviau. Discussed costs of factory manufacturing to keep projects under budget. Consistently communicated milestones to guarantee timely product testing. Notable accomplishments; • Developed bill of materials to send to publishers• Created prototype samples and uploaded digital art files for prototyping

Facilitated prioritization of tasks and communication between team members.

Bachelor'S Degree, Arts, Entertainment, And Media Management

Activities and Societies: Club Leader: Infinity Productions, Trading Cards ClubPortfolio of senior project linked below.

Education record