Suzanne Carter Email and Phone Number

Working with the Building Maintenance Division of the Los Angeles Department of General Services. I am currently a Management Analyst responsible for leading the EnergyCap team. EnergyCAP is a data driven software system which allows users to monitor utility use and costs, My role involves data reconfiguration for the purpose of statistical analysis (Yep, I have Chandler Bing's job.) Additionally, I work with vendors to ensure software is updated and functional. It is my responsibilty to manage software users and user authorization levels. I provide basic training to end users and work with users to design reports which will garner the data needed to povide required reports.

I previously worked with with in the Housing Development Bureau (HDB) of the Los Angeles Housing Department (LAHD). My function was to work with private developers to administer construction bonds funded by a combination of Federal, State and Local funding, as well as tax credits. In this role, I was responsible for coordinating the review and analysis of draw requests with our specialists in engineering, construction and compliance units to ensure projects are funded. The housing built is intended to serve Veterans, low in come, very low income, and unhoused persons within the City of Los Angeles.

• Report directly to Regional Vice President• Provided administrative support to the National Credit Manager, and A/R collections• Supervise associates in Escrow Accounting - Escheat Compliance Unit• Direct accounting compliance activities for all California offices• Conduct routine risk analysis to direct training activities • Review and manage processes and procedures to streamline workflow• Analyze relevant statutes to ensure compliance with legislative changes • Serve as liaison between business units and corporate internal controls division• Utilize investigative measures to locate and reunite customers with abandoned funds. • Review and process claims, ensuring funds are disbursed to the appropriate party• Maintained multi-million dollar escheat compliance database• Reviewed New Customer Credit Applications for AVP approval• Prepared of quarterly bad-debt reserve calculations• Provided technical support in completion of periodic financial reports• Consolidated 23 business units to a single A/R, A/P and escrow accounting system• Facilitate internal and external audit

Function as the liaison between class and the University of Redlands. Assist instructors with administrative details. Tasks include the following:* Conduct course evaluations* Coordinate Whitehead Leadership Society nominations* Liaison between student cohort, instructors and University of Redlands Staff* Arrive early to check in with School of Business Staff to receive communications* Distribute announcements* Ensure Instructor has submitted attendance records* Organize group study sessions as needed* Tutoring ~ Advise classmates of availability and process* Community service project/event encouragement* Communication when a class session is cancelled ~ CEO - send a group text message to classmates ~ Campus - will call each student* Classmates inform CEO if they are going to be absent* Provide class notes and list of expected assignments to absent students* Welcome new students* Referrals* On nights of your absence, designating someone as a temporary CEO to ask about announcements

Function as the liaison between class and the University of Redlands. Assist instructors with administrative details. Tasks include the following:* Maintain contact with the Campus Service Associate* Distribute Syllabi and information regarding pre-course assignments.* Deliver course announcements to class members* Distribute and return course evaluation forms after each course* Receive materials and distribute them to class members* Notify class members and the University of any changes in the meeting place or time* Assist in the nomination process for the Whitehead Leadership Society* Ensure instructor submits attendance by 8:30PM* Organize group study sessions, if needed* Advise class members of the availability and process of tutoring, and inform University of Redlands staff of need* Community service projects and event encouragement* provide class notes and list of expected assignments to absent students* Liaison between learning cohort and the instructor and/or University of Redlands for cancelled classes and student absences.

• Audit dormant accounts for funds potentially subject to state reporting • Utilize investigative measures to locate and notify customers. • Maintain dormant funds database, review and process claims. Temporary position resulted in full-time hire at Stewart Title.

• Conducted onsite inspections and filed claims with vendors and/or installers as necessary • Trained sales staff to ensure improved accuracy• Developed a storewide new-hire cross training program to ensure new associates were trained in the basics of all departments• Monitored accuracy and conduct training audits as required• Coordinated special order processing with vendors and installers to ensure complete customer satisfaction.• Assisted customers with flooring and window treatment orders.• Provided estimates, close sales and coordinated installation of custom orders• "Team Depot" Captain - Coordinated community service activities and recruited employee volunteers

• Consult with customers to determine housing needs and/or goals. • Coordinate transaction with customer, lender, appraiser, escrow, inspectors and other agents to ensure all contract obligations are met for the purpose of closing sale transaction. • Assist customer in locating desirable property, preparing purchase offer, facilitate negotiations, and closing the sale.

• Consult with customers to determine housing needs and/or goals. • Coordinate transaction with customer, lender, appraiser, escrow, inspectors and other agents to ensure all contract obligations are met for the purpose of closing sale transaction. • Assist customer in locating desirable property, preparing purchase offer, facilitate negotiations, and closing the sale.

• Conducted onsite inspections and filed claims with vendors and/or installers as necessary • Trained sales staff to ensure improved accuracy• Developed a storewide new-hire cross training program to ensure new associates were trained in the basics of all departments• Monitored accuracy and conduct training audits as required• Coordinated special order processing with vendors and installers to ensure complete customer satisfaction.• Assisted customers with flooring and window treatment orders.• Provided estimates, close sales and coordinated installation of custom orders

Sales, Project Planning, Job Estimation

Sales Associate, Credit & Catalog Department, Service Corridor