Michael Stein Email & Phone Number

Wheaton, IL, US

Chicago, Illinois, United States

• As the IT Helpdesk Manager for a multi-industry family office with over 400 employees, I lead a dynamic support team dedicated to exceptional service and proactive user engagement. My focus is on aligning IT service.
• Leadership & User Engagement: Proven success in managing IT support teams while driving user adoption through active communication, surveys, and targeted training programs.
• Technical Expertise: Skilled in Microsoft 365, Active Directory, and troubleshooting complex issues with a hands-on approach.
• Project Management & Process Improvement: Led major IT projects that scale service delivery for a growing workforce, boosting productivity and satisfaction.
• Communication & Training: Developed employee education programs and new communication channels that foster confidence and ease in technology use across departments.Unique Approach:With a blend of marketing insights, a.

Wheaton, Illinois, United States

I started Chuba Creative in 2015 to help share your story through video and photo. I want to connect your heart and passion with your audience. Whether it is for marketing, talent acquisition, or internal communications, I want to help you communicate your vision. Let's share your story together!

West Chicago, Illinois

• Led the 4-person communications team of Wheaton Bible Church to be the digital first impression, support and promote all ministries and campuses of the church, and share stories of life change, through email, print.
• Launched an internal video team to bring productions in-house, creating over 100 videos in the first year. Scaling to 185 per year to support increased demand during the pandemic.
• Developed a social media strategy to create more engaging content and increasing our Facebook page likes by 50% in 18 months
• Launched a completely overhauled website to better reflect the church, make navigation easier, and increase traffic to key pages. Since launch, we’ve increased our session durations, decreased our bounce rate, and.
• Revamped our email strategy to be mobile friendly and use a more personal voice, doubling our open rate.
• Restyled giving communications to visually show, numerically indicate, and emotionally connect donors with impact stories made possible because of their generosity. Giving per unit increased and remained in the black.

Hines, IL

As a full time contractor with Salient CRGT, I provide system administration and end user support to the Department of Veterans Affairs Network and Security Operations Center (NSOC). Routinely monitor internal systems for vulnerabilities and remediate as necessary. Provide, maintain, and troubleshoot infrastructure to support other departments business.

Chicago, IL

• Provided system administration and user support to HCC’s 330 employees and holdings with responsibilities including:Network and Server Setup and Maintenance-----------------------------------------------------------
• Led project to migrate all users, PCs, and servers from two domains to one
• Maintained and upgraded LAN/WAN infrastructure including switches, APs, firewalls, VLANs and routing, and designed and configured a WiFi refresh using 33 Meraki APs across three sites
• Performed hardware and software setup and maintenance of a 100 server environment, mostly virtualized (vSphere) and backed by a NetApp SAN
• Audited the IT setup for Great Dane Trailers and provided recommendations for equipment and process improvement, spurring a strategic multi-million dollar modernization
• Developed PowerShell scripts to automate operations including AD, file operations, backups, and Exchange User Support and Communications-----------------------------------------------------------

Villa Park, IL

• Provided customer service and performed hardware and software repairs and virus remediation for residential and small businesses. Responsibilities included:
• Managing three employees and overseeing daily operations
• Completing repairs and maintaining positive customer relations

Greater Chicago Area

Started a business providing on demand computer support to small businesses in the Chicago western suburbs.

Urbana-Champaign, Illinois Area

After being hired as a photographer in the fall of 2009 I was asked to serve as the interim Assistant Photo Editor during the spring semester. Responsibilities included photographing news, sports and portraits in addition to night production work designing the newspaper and performing final photo corrections.

Sao Tome And Principe

With a team of 4 others, we deployed 100 XO laptops to a school in Sao Tome. We trained students and instructors how to use the laptops in addition to teaching the instructors how to integrate the computers into their curriculum. I installed, configured and maintained the server in addition to creating a Mediaiawiki installation guide for use by OLPC.