As the IT Helpdesk Manager for a multi-industry family office with over 400 employees, I lead a dynamic support team dedicated to exceptional service and proactive user engagement. My focus is on aligning IT service delivery with business needs, ensuring seamless communication, support, and training for our employees across financial, manufacturing, transportation, and hospitality sectors.In this role, I manage both the technical and relational aspects of IT support, from capacity planning and process design to performance analysis and hands-on project leadership. By bridging the gap between IT and business, I ensure users are informed, empowered, and well-supported. Key achievements include implementing Freshservice with automated workflows across IT, HR, and Facilities, migrating our aging phone system to Teams phone, and launching initiatives that reshape the IT department’s role as a solutions provider.Core Strengths:• Leadership & User Engagement: Proven success in managing IT support teams while driving user adoption through active communication, surveys, and targeted training programs.• Technical Expertise: Skilled in Microsoft 365, Active Directory, and troubleshooting complex issues with a hands-on approach.• Project Management & Process Improvement: Led major IT projects that scale service delivery for a growing workforce, boosting productivity and satisfaction.• Communication & Training: Developed employee education programs and new communication channels that foster confidence and ease in technology use across departments.Unique Approach:With a blend of marketing insights, a commitment to customer service, and a passion for technology, I enhance cross-department collaboration and create a user-focused IT experience that drives business success.

I started Chuba Creative in 2015 to help share your story through video and photo. I want to connect your heart and passion with your audience. Whether it is for marketing, talent acquisition, or internal communications, I want to help you communicate your vision. Let's share your story together!

Led the 4-person communications team of Wheaton Bible Church to be the digital first impression, support and promote all ministries and campuses of the church, and share stories of life change, through email, print, social, web, photo, and video channels. Communications supported a 3,000 person, generationally diverse congregation across two physical campuses and both English and Spanish speaking services.Responsibilities and outcomes achieved:• Launched an internal video team to bring productions in-house, creating over 100 videos in the first year. Scaling to 185 per year to support increased demand during the pandemic.• Developed a social media strategy to create more engaging content and increasing our Facebook page likes by 50% in 18 months• Launched a completely overhauled website to better reflect the church, make navigation easier, and increase traffic to key pages. Since launch, we’ve increased our session durations, decreased our bounce rate, and improved customer service through a chat plugin – increasing interactions from 2/week to 30/week.• Revamped our email strategy to be mobile friendly and use a more personal voice, doubling our open rate.• Restyled giving communications to visually show, numerically indicate, and emotionally connect donors with impact stories made possible because of their generosity. Giving per unit increased and remained in the black despite a financially challenging 2020 for churches.• Created communication plans and creative pieces to support multiple conference-style events per year.• Began incorporating volunteers into our teams, a core value of the church, and now have six creatively talented volunteers actively involved.• Streamlined the promotions for joining a group with a filterable groups webpage to find a group that’s right for you.• Served as the spokesperson for news and media outlets and plan for crisis communications.

As a full time contractor with Salient CRGT, I provide system administration and end user support to the Department of Veterans Affairs Network and Security Operations Center (NSOC). Routinely monitor internal systems for vulnerabilities and remediate as necessary. Provide, maintain, and troubleshoot infrastructure to support other departments business needs. Currently maintain a Public Trust security clearance.

Provided system administration and user support to HCC’s 330 employees and holdings with responsibilities including:Network and Server Setup and Maintenance-----------------------------------------------------------•Led project to migrate all users, PCs, and servers from two domains to one•Maintained and upgraded LAN/WAN infrastructure including switches, APs, firewalls, VLANs and routing, and designed and configured a WiFi refresh using 33 Meraki APs across three sites •Performed hardware and software setup and maintenance of a 100 server environment, mostly virtualized 
(vSphere) and backed by a NetApp SAN •Audited the IT setup for Great Dane Trailers and provided recommendations for equipment and process improvement, spurring a strategic multi-million dollar modernization 
 •Developed PowerShell scripts to automate operations including AD, file operations, backups, and Exchange User Support and Communications----------------------------------------------------------- •Supported 330 end users across multiple sites on Windows 7 and Mac OS X 10.7+ and videoconferencing •Deployed desktops and laptops and published applications using SCCM •Deployed Lync Online (Skype for Business) and ADFS back end and developed training for employees •Configured, deployed and supported 280 iPhones/iPads/Androids with MDM

Provided customer service and performed hardware and software repairs and virus remediation for residential and small businesses. Responsibilities included: •Managing three employees and overseeing daily operations•Completing repairs and maintaining positive customer relations

Started a business providing on demand computer support to small businesses in the Chicago western suburbs.

After being hired as a photographer in the fall of 2009 I was asked to serve as the interim Assistant Photo Editor during the spring semester. Responsibilities included photographing news, sports and portraits in addition to night production work designing the newspaper and performing final photo corrections.

With a team of 4 others, we deployed 100 XO laptops to a school in Sao Tome. We trained students and instructors how to use the laptops in addition to teaching the instructors how to integrate the computers into their curriculum. I installed, configured and maintained the server in addition to creating a Mediaiawiki installation guide for use by OLPC.