- Designed and implemented client side services to work concurrently with government services- Assists both high ranking senior military (Air Force) leaders and their civilian counterparts with creation of CAC accounts - Primary VTC technician. Installs and configures VTC equipment. Manages VTC address book and meeting scheduler as well as hosts meetings. Troubleshoots any VTC issues and coordinates with vendors for repairs or new equipment- required to meet standards and exceed… Show more - Designed and implemented client side services to work concurrently with government services- Assists both high ranking senior military (Air Force) leaders and their civilian counterparts with creation of CAC accounts - Primary VTC technician. Installs and configures VTC equipment. Manages VTC address book and meeting scheduler as well as hosts meetings. Troubleshoots any VTC issues and coordinates with vendors for repairs or new equipment- required to meet standards and exceed them- Creates KBA documentation - Maintains SOPs and AUPs. - Performs analysis and troubleshooting for complex IT issues from inceptions to resolution- Communicates with multiple agencies and teams to ensure continuity between teams- Serves as Help Desk manager and responsible for creation of SharePoint ticketing system- Creates metrics for leadership concerning IT department and tickets received, response times- Provides metric presentation to senior leadership and senior officials in PPT format monthly. Metrics include security actions, user ticket requests, personnel actions, etc- Processed users NIPR and SIPR account creation as well as assists in the issuance of SIPR tokens- Conducts virtual and in person meetings involving several teams regarding security practices and SOPs as outlined by the Pentagon Security Team- Maintains all IT assets (laptops, phones, monitors, and other peripherals) inventory for 200+ personnel using hand receipts- Assisted in the development of the “work from home” kit due to the pandemic and the new telework requirements after determining the needs of the organizations and best practices for home use of GFE Show less

- Member of Post Production Support team supporting all level users from the USPTO- Performs analysis, design, coding, and testing for system software components, databases, andapplications possessing a wide range of capabilities (e.g., engineering, business, and recordsmanagement functions)- Develops requirements and technical specifications to assist team, Tier 1, and Tier 2 withKnowledge base- Prepares Program and customer-level documentation- Assists senior… Show more - Member of Post Production Support team supporting all level users from the USPTO- Performs analysis, design, coding, and testing for system software components, databases, andapplications possessing a wide range of capabilities (e.g., engineering, business, and recordsmanagement functions)- Develops requirements and technical specifications to assist team, Tier 1, and Tier 2 withKnowledge base- Prepares Program and customer-level documentation- Assists senior analysts in preparing input and test data for the proposed system- Conducts daily server checks using SPLUNK. MySQL, and SQL Dev- Participates in on call duty to provide 24 hours support in case of emergency and quicklyrespond to outages- Writing SQL queries and Bash Shell scripts to gather valuable information and report to otherteams- Develops and trains in new Automated Testing software. Assists the System Architect inimproving tools related to Configuration Management. Show less

- Serves as IT Specialist responsible for work concerning the design, development, implementation, and maintenance of standard, nonstandard, and unique mainframe computer systems. - Installs, upgrades, configures, and trouble-shoots Logistics application. Implements new system hardware and software and develops local operating procedures. - Receives, analyzes, and installs network, communications, and related operating systems software. - - Maintains all computer operating system… Show more - Serves as IT Specialist responsible for work concerning the design, development, implementation, and maintenance of standard, nonstandard, and unique mainframe computer systems. - Installs, upgrades, configures, and trouble-shoots Logistics application. Implements new system hardware and software and develops local operating procedures. - Receives, analyzes, and installs network, communications, and related operating systems software. - - Maintains all computer operating system software and Resource Management/Finance application software. Provides ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures. - Maintains Secret Internet Protocol Router Network (SIPRNET) and Combined Enterprise Regional Information Exchange System - Korea (CENTRIXS-K) accounts and proper network connections with local supporting Signal Unit. - Serves as a CENTRIXS-K Information Management Officer/Information Assurance Support Officer (IASO) for USAMMC-K. Provides and maintains Theater Secure Video Systems Conference-Korea (TSVSC-K) and unclassified Video Teleconference (VTC). Monitors the ongoing USAMMC-K’s automation operations. Develops and maintains local procedures for system operations, and installation. Performssystem backups to insure expedient restoration of the data base for the respective network equipment. - Knowledge of Core Java with J2EE and other with various object-oriented programming concepts- General PC/Laptop repair, maintenance, inventory tracking and deployments- Experience using STIG/SCAP tools to scan classified/unclassified information.- Maintained USAMMC-K’s DISA compliance and updated any organization policies regarding DoD compliance requirements.- Monitored systems using SPLUNK to capture data in a real-time environment- Knowledgeable in Risk Management Framework (RMF) and Systems Development Life Cycle (SDLC) Show less

- Team Chief in the 3/29 FA S-6. Supervised, installed, operated, and performed maintenance on many telecommunication devices such as a multi-channel line of site and tropospheric scatter communications systems, communications security (COMSEC) devices, and associated equipment. - Used knowledge and experience during setup and installation of various radio systems to include: VHF / UHF / SATCOM/Radio. Operated and performed preventive maintenance checks and services (PMCS) on assigned… Show more - Team Chief in the 3/29 FA S-6. Supervised, installed, operated, and performed maintenance on many telecommunication devices such as a multi-channel line of site and tropospheric scatter communications systems, communications security (COMSEC) devices, and associated equipment. - Used knowledge and experience during setup and installation of various radio systems to include: VHF / UHF / SATCOM/Radio. Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles.- Team lead of 6 personnel assigned to SATCOM and responsible for ensuring maximum uptime with minimal lag or disconnects.- Property book manager for all IT inventory and COMSEC devices. Maintained accurate inventory for over $1.8 million worth of US ARMY equipment and security devices. - Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems. - Installed LAN's, WAN's, network segments, Internet, and intranet systems. Installed and repaired Cat5 and Fiber Cable. - Presented formal and informal training to customers. Installed software and hardware for networks, communications, and related operating systems. - Maintained inventory database of equipment and software licenses. Implemented equipment preventive maintenance schedules to minimize disruptions to systems operations. Resolved problems such as defective hardware components or corrupted software. - Managed accounts, network rights, and access to systems and equipment. Ensured software and equipment installation was accomplished in accordance with applicable security policies and regulations. - Assisted with conducting risk analysis and security tests and evaluations. Monitored systems' compliance with IT security requirements. Implement activities designed to ensure, protect, and restore IT systems, services, and capabilities. - Controlled access and connectivity to systems. Converted user-developed content into workable Web pages. Show less