Mruga Thakar Email & Phone Number

Victoria, British Columbia, Canada

- Plan, organize and direct the product development, ensuring alignment with business objectives and customer needs to ensure impactful product delivery.- Evaluate product performance against key business objectives and KPIs, making adjustments to strategies and roadmaps to achieve continuous product success.- Engage with clients to gather feedback and integrate insights into product planning and development, enhancing customer satisfaction and ensuring product-market fit.- Collaborate with cross-functional teams, including developers, designers, marketing, and sales, to ensure seamless product launches and drive lifecycle management for sustained product success.- Contribute to the development of the product roadmap, effectively communicatingupdates and progress to key stakeholders across the organization.- Lead Discovery initiatives to clarify product objectives and validate opportunities, ensuring that customer feedback is integrated into product development.- Conduct market research and competitive analysis to inform product decisions and validate problems or opportunities, ensuring a data-driven approach.- Analyse proposed initiatives, assessing the cost of effort versus projected ROI to optimize resource allocation and prioritize product enhancements.

New York, New York, United States

- Directed the development and optimization of innRoad’s SaaS-based Property Management System (PMS), focusing on guest engagement features, such as Guest Messaging services using third-party integrations and contactless check-in solutions.- Led market research and client feedback initiatives to inform the product strategy, ensuring alignment with market needs and customer expectations.- Defined and executed product roadmaps and strategic plans for guest facing products of hospitality-focused solutions achieving increase in product efficiency.- Managed and prioritized the product backlog and developed Requirement Documents and User Stories to guide the software development lifecycle and ensure the delivery of high-quality solutions that met both user and business requirements.- Collaborated cross-functionally with agile teams in design, development, testing, and launch phases, enhancing project coordination and success rates.- Pioneered ideation, design, development, and successful launch of innovative products in the hospitality sector, achieving recognition for excellence in user experience.- Offered mentorship to junior team members, promoting a collaborative environment focused on continuous learning and improvement.- Conducted usability studies and led the creation of wireframes, working closely with UX designers to ensure intuitive user experiences and successful product outcomes.- Defined and analysed key performance metrics to assess product success, supporting data-driven decision-making and continuous product improvement.- Worked closely with marketing, sales, and client services to drive product awareness and adoption, enhancing the overall customer experience and achieving greater market penetration.

Ahmedabad Area, India

- Led a cross-functional team of 25+ professionals, overseeing resource allocation and project planning to ensure timely, high-quality delivery of projects, fostering a collaborative and high-performance team environment.- Directed the development and delivery of multiple Android/iOS-based SaaS projects for the Restaurant Management System (RMS), including self-ordering kiosks, Point of Sale (POS), Kitchen Display Systems (KDS), and online ordering solutions, achieving improvement in operational efficiency through process optimization.- Engaged with clients to gather requirements and provide progress updates, ensuring alignment with project objectives and enhancing customer satisfaction with final project outcomes.- Oversaw the implementation and execution of new operating procedures that streamlined project workflows, further enhancing efficiency and reducing project delivery time.- Spearheaded the integration of third-party platforms which enhanced product functionality and customer satisfaction.- Managed product backlogs and conducted prioritization sessions to align product development with strategic objectives, resulting in improvement in operational efficiency.- Identified and mitigated potential project risks, ensuring that all project milestones were met within budget and on time.- Supported team members through guidance and training, cultivating a culture of collaboration and consistent growth.- Played a pivotal role in coordinating seamless product releases, ensuring adherence to quality assurance processes.

Ahmedabad Area, India

- Managed and coordinated multiple Android/iOS and web application projects simultaneously, contributing increase in total revenue by ensuring successful project execution and timely delivery.- Led client-facing sessions to gather requirements and refine project goals, ensuring alignment with organizational objectives and facilitating smooth client interactions.- Directed the development and launch of web and mobile platforms, resulting in an increase in user engagement.- Organized and led project kickoff meetings, setting clear objectives, expectations, and project scope.- Facilitated communication between cross-functional teams and clients, ensuring smooth project flow and driving improvement in client satisfaction.- Trained team members in project management best practices, enhancing overall team performance.- Conducted regular team meetings to track progress, resolve issues, and enhance collaboration, boosting team productivity.- Assisted in resource allocation and project planning to optimize team performance and ensure project milestones were met within the set timelines.- Provided project documentation, reports, and actionable insights to support project phases and improve overall project management efficiency.

Philadelphia, United States

Bay Side, New York

New York, United States

New Jersey, Unites States

New York, United States

Vadodara Area, India

Master'S Degree, Computer Science, A

Bachelor'S Degree, Information Technology