Vipul Vora Email & Phone Number

United Kingdom

• Gained a vast amount of knowledge about IBMS (Integrated Broadcast Management System), through involvement in several training sessions.• Responsible for testing and verifying bugs in several versions of IBMS for many different clients.• Reviewed & analysed specifications (written by Business Analysts) for Change Requests (CRs) and creating & executing manual test scripts, in HP Quality Centre, to ensure all parts of the CR are tested thoroughly.• Reported all defects (bugs/CRs) in SBM (Serena Business Manager) allowing them to be tracked and followed through to conclusion.• Executed functional, regression and exploratory testing on a regular basis before the release of a version to clients.• Weekly releases meant that all bugs/CRs were executed and completed within tight deadlines in order to be delivered to the client on time.• A member of a QA team which assisted in successfully delivering several versions of IBMS to various clients around the world.

• Responsible for testing a Performance Management Review (PMR) module.• Created the test cases which were to be executed during the software testing process.• Executed manual test cases and exploratory testing in UAT.• Reported any bugs to an external vendor or the internal team as appropriate, re-validate and tracked defects through to conclusion.

• Completed training and gained an NVQ Level 2 in Spectator Safety.• Worked at Wembley Stadium, The Valley (Charlton FC), New Years Fireworks, The Queen’s Diamond Jubilee celebrations and many more events.• Maintain safe environment for the public.• Good awareness of any potential danger or threat and solving any problems.• Provide good customer care and a professional service.

• Worked for a not-for-profit organisation, Charityshare, providing support to 3 charities (The Alzheimer’s Society, The Children’s Society and AgeUK).• Used ICCM solutions to monitor call queues, log calls and action calls.• Resolved calls within strict SLAs.• Mainly used Active Directory (AD) and Active Roles to create/remove user accounts, amend permissions to shared drives, mailboxes, security groups and distribution lists.• Used Microsoft Exchange 2010 to create mailboxes/distribution lists.• Assigned ActivIdentity tokens to users to allow remote access.

• Worked as sales assistant providing good customer service.• Re-stocking shelves and maintaining a professional shop floor presentation.• Developed interpersonal communication skills with staff and customers.

Bachelor Of Science (Bsc) (Eng), Information And Communications Technology, 1St Class Honors

Year 1: Discrete Techniques for Computing; Fundamentals of Web Technology; Introductory Java Programming; Introduction to Multimedia.

A Levels

Mathematics (B), ICT (B), Business Studies (C)