• Oversee operations at the LAX Hub in Torrance, CA, including cross-dock operations, creation of customs documents, returns to Asian distribution centers, and customer service. • Supervise a team of 15 employees at the LAX Hub, including a Logistics Supervisor, International Lead, Domestic Lead, International Operations Specialist, Customs Brokerage Specialist, Returns Specialist, and Material Handler.• Manage global transportation provider performances and relationships; meet with carriers weekly to follow-up on open action items and proactively monitor cycle times and incidents.• Lead meetings at the LAX Hub for quarterly business reviews (QBRs), Kaizen events, and process improvement discussions.• Work closely with the Americas Service Operations Manager and the Customer Service team to provide logistics support for customers, review carrier and logistics changes, discuss cycle time monitoring reports, and resolve customer issues as necessary.• Handle issues related to customs documents, customs clearance delays, Foreign Trade Zone (FTZ) brokerage delays, and commodity classifications.• Support Asia and Europe Transportation teams, Customer Service, factories, suppliers, and the LAX Hub as a Subject Matter Expert (SME) for all logistics-related questions and issues.• Collaborate with the Purchasing Manager and Director of Procurement on RFQs for contract negotiations to ensure service requirements are properly defined and to analyze RFQ/RFP data.• Head process improvement efforts and cost savings/cycle time improvement logistics projects.• Compile and present QBR scorecards on carriers and suppliers to global staff meetings in Asia.• Train and mentor new employees and interns.Key Accomplishment• Worked with a team to save more than $28 Million over 3 years through better RFQ support, new carrier implementation, process improvements, and close oversight of supplier service requirements and contract negotiations.

Online designer brands and home goods retailer, with $1.7 Billion in revenue and 1,800 employees. • Created, maintained, and managed department data, including scorecards and KPIs.• Managed relationships with carriers and the audit company concerning freight payments.• Trained partners and vendors on using the company’s transportation management system. • Worked with the Finance department to ensure accuracy and consistency of data.• Collaborated with the Director of International Sourcing & Logistics on special projects and quarterly board memo metrics reports.Key Accomplishments • Led a freight cost automation project that forecast freight costs, introduced 1st-time visibility to order-level costs, and automated encrypted data transmission from freight payments and the audit company through an FTP site.• Forecast costs savings, such as new net revenue projects, ROI, and growth calculations; presented project progress to Senior Vice Presidents and other executives.

A Fortune 500 provider of multimodal transportation services and 3rd-party logistics, with annual revenue of $14.8 Billion and 15,000 employees. • Managed 60 key accounts in a territory that covered Utah and Idaho.• Made sales calls and customer presentations on transportation management services to close new business.• Developed strong customer relationships through excellent customer service and by providing expertise on U.S. domestic FTL and LTL freight shipping.• Collaborated with carrier executives to support customers in covering truck shipments.Key Accomplishment • Created a company internship program and trained and mentored new employees.