•8+ years experience in IT field with a Bachelor’s Degree Computer Science and Business Administration.•Outstanding experience with the purchase, installation, testing, updating and support of new computers, servers, network, peripherals, programs and software.•Provided support for users by telephone and remote assistance Assisted in training on equipment and software.•Managed and worked on Active Directory, Windows server 2008, 2012 and 2016 and SQL Server.•Performed backups of the company's data, ensured their proper functioning, and stored them in a secure location using (ArcServe and Altaro programs).•Have a valid class “G” driver’s license and access to a vehicle.•Gathering and documenting technical requirements.•Producing and maintaining technical systems documentation.•Assisting in the support of other Community Services based applications and systems.TECHNICAL SKILLS --------------------•Extensive knowledge of PC hardware diagnosis, repair, upgrade and maintenance.•Extensive knowledge of software installation, configuration and ongoing optimization.•Internet, Device drivers, Security Software, MS Office.•SQL Server (2000-2012).•Windows Server (2000-2012) and Active Directory.•LAN troubleshooting and support.•Systems administration.•Mentoring and handling escalations from junior technicians.• Visual (Infor) ERP system admin.EDUCATION------------- Bachelor’s Degree in Computer Science and Business Administration.• N+• Network + certification.• M-B Computer maintenance certification.• Computer Network Security - Ryerson University (2021).• Cryptography/Steganography - Ryerson University (2022).SOFT SKILLS -------------•Excellent customer satisfaction skills and attitude.•Ability to analyze, interpret, and match data from multiple sources.•Ability to work well in a team environment.•Strong interpersonal communication skills.•Service oriented and critical thinker.•Ability to multitask and manage priorities with strong attention to details.•Ability to perform duties independently with general supervision.•Ability to produce quality documentation.