• Accountable for revenue forecasting and consistently meeting monthly revenue targets.• Developed and analyzed sales pipeline reports to ensure business targets were met and risks were managed.• Accountable for ensuring timely submission of timesheets by resources, as it plays a crucial role in project billing and resource allocation. Maintained 100% timesheet compliance for ten consecutive months.• Accountable for the FY25 cost rate update process for the Payments Business Unit.• Serve as the primary point of contact for any queries related to tools such as Concur, Kantata, NetSuite, Pearl, and Salesforce within the Payments Business Unit.• Responsible for delivering monthly reports on timesheet compliance, resource utilization, and revenue targets to management.• Handled onboarding requests for contractors and processed vendor payments.• Engage collaboratively with stakeholders to identify areas for process improvement, while also documenting and providing training on the same.• Responsible for ensuring prompt and accurate billing of the FP milestones, including any necessary customizations as they arise.

• Operational support & Governance through the project life cycle.• Supporting complex Kimble queries for project management and data integration in different systems.• Data Migration SME for Data transfer from Kimble Interim to Kimble 1 Finastra.• Collaborated with PMs, the PMO team, and the Billing team to ensure efficient handling of GS invoicing and credit notes across the entire company.• Responsible for Contract Management from the Operations team.• Tracking internal projects and conducting audits to ensure effective cost control.• Integral part of the testing process from the Operations perspective during the organization’s restructuring, transitioning from a region-based module to a business unit module. • Played a pivotal role in the seamless transition of the operations team from the Support Mailbox system to the ServiceNow ticketing module.• Preparing the PowerBi ServiceNow Central Operations Dashboard to comprehensively analyze ticketing system trends across various parameters for the leadership team.• Facilitate seamless collaboration across diverse functional teams, including finance, revenue, and IT, to ensure comprehensive end-to-end process management.• Developed comprehensive process documentation, outlining the exact steps required to complete a task or process from start to finish. This documentation includes clear flowcharts and relevant snapshots for clarity and reference.

• Data Migration SME for Data transfer from OpenAir to Kimble (Kantata). • Create and monitor projects within Kimble, encompassing tasks such as managing Work at Risk with necessary approvals, creating new tasks, and configuring the Rate matrix based on contractual agreements.• Developed data hygiene reports to verify the accuracy and completeness of data migrated from Open Air to the Kimble tool. Additionally, I conducted random sample audits to ensure data integrity and reliability.• Offering project support to PMs by generating various reports, including the Timesheet detail report, Project Financial Details report, data hygiene assessments, and ad hoc reports.• Led the training program for the new hires to train them on the process and various tools.• Managed the Contractor Administration Process in NetSuite, including tasks such as the creation, receipting, and reconciliation of purchase orders.• Offering invoicing support to the Project Management Team.