Heather Nash Email & Phone Number

Remote

Fort Walton Beach, Florida, United States

Eglin Air Force Base, Florida, United States

• Top 10% of a class of 26 students at the Federal Law Enforcement Training Center (FLETC) and appointed as Class Leader, ensuring the entire class of 26 successfully graduated.
• Coordinated with fellow officers to resolve issues with more than 4,000 passengers awaiting screening instruction, additional search of property, or other additional security measures daily.
• Routinely prepare and conduct PowerPoint presentations demonstrating proper security techniques on the checkpoint.
• Awarded the Director’s Medal for Leadership from the Federal Security Director for the North Florida Region for superior performance in the workplace.
• Consistently received high performance reviews for perfect attendance, outstanding work ethic, and advanced conflict resolution skills, ensuring the safety of passengers while following prescribed safety directives.
• Informal Assistant Team Lead for a team of 25 officers, advising supervisors and colleagues alike on developing procedures and current procedural application in a dynamic working environment.

Pensacola, Florida, United States

• Performed more than 50 transactions daily, for multiple members, including account setup and closures, transfers of funds, bill payments, loan disbursement and payment, and title transfers.
• Provided financial management, technical, specialized, and support services in the field of banking and investing to more than 150 customers.
• Discreetly, efficiently, and accurately handled payments and transfers for more than 50 multi-million dollar accounts.
• Communicated with colleagues, members, and supervisors in order to remediate member account issues and alleviate member concerns.
• Compiled and maintained accurate records of member account issues to expedite troubleshooting efforts, thereby allowing colleagues and supervisors to resolve future issues in a timely manner.
• Advised multiple colleagues on member issue resolution, leveraging critical thinking skills and detailed documentation to provide valuable input for both common and novel issues.

Duluth, Georgia, United States

• Regularly obtained information in order to determine eligibility and entitlement for programs administered by Social Security Administration and State Farm Medical Insurance Department, thereby enabling more accurate.
• Solely responsible for compiling and presenting man hour reports and efficiency statistics in a team environment.
• Gathered and evaluated evidence from medical professionals across multiple disciplines and customers to properly document procedures and resolve problems relating to all Social Security programs.
• Handled 35customer calls a day in a dynamic, team driven environment, leading to quick acquisition of customer needs, expedient transfer to appropriate service offices, and thorough customer care from the beginning of.

Bachelor'S Degree, Criminology, Law And Society

Bachelor'S Degree, Criminal Justice And Corrections