Lead the Foundation Digital Transformation Process.Responsible for the management of all changes to live IT systems and applications, and ensuring their continued availability and effectiveness.Plan, organize, control, and evaluate IT, data operations, IT Stock.Evaluation of the foundation's technology use and needs and recommend improvements, such as hardware and software upgrades.Coordinate systems, policies, and procedures.Performing any additional tasks required by the CEO that lie within the objective of the job (reporting, training new staff, new tasks).Develop and set the annual budget plan for the IT department, ensuring alignment with the foundation’s vision and strategies.Handle, and control the annual budget, and ensure cost-effectiveness.Supervise the analysis and programming of new technologies/ ERP systems to be implemented, in close collaboration with vendors, and managers within the foundation.Follow up on the Plan and implementation of the (ERP) system. Determining the scope of the project. Setting deadlines, assigning responsibilities, and monitoring progress for the ERP system.Ensure the periodical system backups and recovery for all Servers/Equipment are performed according to the standards and procedures to avoid any risk of loss, damage, or destruction of data.Manage Office365 Cloud services for all employees, and Cloud Azure for our servers.Manage Hotline and call center servers 3CX and infrastructure.Manage Sophos Firewalls XG135, XG85, Sophos Red, and antivirus EndpointManage NAS Storage My Cloud Pr4100, QNAP TS- 221.Handle all Website Business Functions (Banking APIs, SMS APIs).Manage and supervise the daily processing, development, and maintenance of IT operations, ERP modules, and all Information systems for the foundation.

Manage information technology and computer systems for 20 branchesResponsible for business Analysis for the Odoo ERP system Handle Hotline & Leased line &DSL lines & PRI circuit & VoIP Astrix Server & GSM Server & 3CX Gateway& Redash data analysis server Plan, organize, control, and evaluate IT and data operationsManage IT staff by recruiting, training, coaching employees, and appraising their performanceDesign, develop, implement, and coordinate systems, policies, and proceduresEnsure security of data, network access, and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyAudit systems and their outcomesHandle annual budget and ensure cost-effectiveness Apply all project Management phases (Initiating, Planning, Executing, Monitoring and Controlling, Closing) on IT Projects, Managing many Projects For many customers and Industries.Answer technical and functionality questions from customers.Resolve and/or escalate issues on time.Diagnosis of customer issues after go-live as they begin to interact with, and use our application.Coordinate internal resources and third parties/vendors Report and escalate to top management as neededPerform risk management to minimize project risks

Manage information technology and computer systems. Plan, organize, control, evaluate IT and data operations.Design, develop, implement, and coordinate systems, policies and procedures.Ensure the security of data, network access, and backup systems.Act in alignment with user needs and system functionality to contribute to organizational policy.Manage staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance. Identify problematic areas and implement strategic solutions in time.Audit systems and assess their outcomes.Handle annual budget and ensure cost-effectivenessConfiguring IPBX Grandstream as a VoIP solution with peplink router

Management Manage All IT Activities at LifeMakers Head office.IT Team Leader for 28 main branches, 120 centers in 19 governorates for 14 projects in Egypt all Projects. Implement system strategies, to aid in the achievement of LifeMaker's objectives to ensure that appropriate information systems and infrastructure are integrated and protected in an efficient and effective manner.Working with functional managers for application tuning, new features & reporting needs, and applying all business needs for Top Management.NetworkingManages all network servers/services and other network components including installation, configuration, and maintenance. Manage Network Printers (HP-laser Jet, Samsung, Xerox Machines), Wired Internet Cameras, and Network fingerprint devices.Servers Manages Domain Controllers, Active Directory, (DNS, DHCP, File, Print Mail, SQL) servers and Implements group Policies with (Windows Server 2012,2008).Business Needs / System Analysis Studying business requirements for new applications and developing an open-source ERP System.System Analyst for Sona3IT internal Platform to manage all Database processes for all projects and keep monitoring for it. End-user support (Troubleshooting Hardware and SW problems), following up all IT activities of systems & and network management, Help desk tickets follow-up, Purchase hardware and other IT supplies.Security Implement security layers for our Database, Web Sites, Domain, and Network using some tools (TMG, Micro-tech, Firewalls, Antiviruses). Websites Manage the official website for lifemakers Egypt (www.Lifemakers.org).Manage the internal platform for volunteers (Lifemakersms.org).Database Review the database system Plan for corrective action based on the reports.Install, Configure, Troubleshoot,backe-up and monitor of MySQL, Access, Excel Identifying and resolving database-related problems.Write, review, and recommend reports for other departments.

Networkingperforming scheduled test for 3G connection Availability.Configuring Cisco routers and switches and do changes when required.Servers Administrate Microsoft Windows Servers, Microsoft Workstations and AS400 for users in 3 Sites. Create user-profiles privileges on windows, AS400 and device creation.Manages Domain Controllers, Active Directory,(DNS, DHCP, File, Print Mail, SQL) servers and Implement group Policies with (Windows Server 2003,2008).Create, change, and delete user accounts per request.Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies. Responsible for Front End Administration of Mail server and Lotus Mail client Business Needs / System Analysis Answering business application issues and Troubleshooting any reported problems.applying IT Administration toolsPerforming backups and replication for disaster recovery of a hosted environment.Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Install and Implement 2 new Call Center buildings from A to Z.Applying operating system updates, patches, and configuration changes. Responsible for infrastructure services on Microsoft Windows technology. Dealing with all Kinds of Software that target our business solution (Oracle Developer Suite and Database client, SAP)

Perform troubleshooting, systems backups, archiving.Review policies for internal systems including AD, VPN access, patch installation and laptop/desktop life cycle.Monitor network performance LAN/WAN Networks and use, work with internal project teams to improve network issues.Administer and maintain the company's computer hardware, applications software, and all configurations.build new IT infrastructure functions.Design and Implement network services and systems administration services in a mixed environment of Windows and multiple flavors of OS. lead a team deploying a large scale, virtual environment using VMWare technologies & Hyper V. Manage the day to day operations of the Data Center on a 24x7 basis along with the ups, cooling units, servers, switches & routers, firewalls, etc…Configuration/Administration and troubleshooting all infrastructure “Systems and Networks”Systems include AD, DC, DHCP, Antivirus and proxyNetworks include switches, routers, firewalls, and wireless/voice gatewaysImplement security policy and Monitoring Firewalls-Cisco Networks include L2/L3 Devices Supporting End-User DevicesTroubleshoot Hardware/Software Problems upon request.