As a Cloud Infrastructure Engineer, I support, maintain cloud-based solutions for organizations. My expertise lies in deploying and managing scalable, reliable, and secure cloud infrastructure using VMware Esxi ,HyperV,Microsoft Azure. I have a strong understanding of cloud-based architectures, virtualization, and containerization technologies.Working closely with BIOS Secured/SOC team to monitor and analyze security incidents, respond to security alerts, configure security systems,… Show more As a Cloud Infrastructure Engineer, I support, maintain cloud-based solutions for organizations. My expertise lies in deploying and managing scalable, reliable, and secure cloud infrastructure using VMware Esxi ,HyperV,Microsoft Azure. I have a strong understanding of cloud-based architectures, virtualization, and containerization technologies.Working closely with BIOS Secured/SOC team to monitor and analyze security incidents, respond to security alerts, configure security systems, and maintain security documentation. Conducting vulnerability assessments and security audits, and collaborating with other teams to ensure a secure network environment. Mitigating reported vulnerabilities of customers as per the advisory. Show less

Worked for different high profile clients:Accor Group of Hotels (Sofitel,Novotel,GrandMercure,Pullman,Adagio,Rixos,MGallery,Mercure,IBIS etc...)ADNOC Distributors Now Health InternationalKGT Communications Ajeej CapitalAction HotelsEradah CapitalZand BankASCS (American School of Creative Science )Bukhatir GroupAbu Dhabi FinanceAgthia GroupNBK CapitalWorked as both an Onsite and Remote technical support Engineer responsible to provide… Show more Worked for different high profile clients:Accor Group of Hotels (Sofitel,Novotel,GrandMercure,Pullman,Adagio,Rixos,MGallery,Mercure,IBIS etc...)ADNOC Distributors Now Health InternationalKGT Communications Ajeej CapitalAction HotelsEradah CapitalZand BankASCS (American School of Creative Science )Bukhatir GroupAbu Dhabi FinanceAgthia GroupNBK CapitalWorked as both an Onsite and Remote technical support Engineer responsible to provide first level technical assistance mainly in Active Directory, Desktop applications, Hospitality applications like Opera PMS, Micros POS, Fidelity Materials Control, Infor Sunsystems, Opera Interfaces, Call accounting, HR/Payroll, Passport Scanners and all related applications, ERP,CRM, Call center applications, Core banking Applications, SharePoint,iCampus etc..Responsible to look after the application, and file-system backups on timely basis, and hands on experience in Symantec and Veritas Backup applications for the same. Required to troubleshoot the issues in quick time when it comes to high priority cases when the application systems or network go down, or the backup failures. Experienced in providing quick solutions onsite and remotely to C-Level users for various clients. Show less

Performing the required IT health checks of all the major clients on their environment including AD, Exchange, SQL servers, Cisco UCS, Office365,Microsoft Azure, VMware VCentre On-premise and Cloud environment , Storage such as NetApp,IBM,HP,Lenovo,Huwaie and Backup systems such as Veeam, Acronis,Solarwinds etc...• Reviewing the output of each check• Identifying valid deviations and false positives (this includes tool deviations which indicate the tool is causing the… Show more Performing the required IT health checks of all the major clients on their environment including AD, Exchange, SQL servers, Cisco UCS, Office365,Microsoft Azure, VMware VCentre On-premise and Cloud environment , Storage such as NetApp,IBM,HP,Lenovo,Huwaie and Backup systems such as Veeam, Acronis,Solarwinds etc...• Reviewing the output of each check• Identifying valid deviations and false positives (this includes tool deviations which indicate the tool is causing the deviation)• Notifying Internal support team/ Service Management of deviations, issues as per policy• Formally logging valid deviations by creating tickets using company support portal ServiceNow• Checking and Notifying license renewals if any to the concern team internally • Ensuring that open deviations have been addressed before closing them• Ensuring that deviation fix timeframes are met, and if not, instigating escalation within Service Management and/or delivery Show less

• Manage business continuity ensuring all vertical applications, infrastructure, and end-user support.• Manage technology landscape and architecture, cybersecurity, Service Desk, Data Management, Applications, Operations, and Infrastructure.• Manage Technology projects (New lending Platform, Document Tracking, New Data Management MIS, Regulatory Integrations, IT Operation Enhancements)• Adhere to the risk and information security through working closely with… Show more • Manage business continuity ensuring all vertical applications, infrastructure, and end-user support.• Manage technology landscape and architecture, cybersecurity, Service Desk, Data Management, Applications, Operations, and Infrastructure.• Manage Technology projects (New lending Platform, Document Tracking, New Data Management MIS, Regulatory Integrations, IT Operation Enhancements)• Adhere to the risk and information security through working closely with ensuring Cybersecurity guidelines and compliance to IT security standards, policies, and procedures.• Manage vendor contracts for outsourcing and managed service’s ensuring SLA baselines are achieved.• Report to the VP-IT and COO (Chief Operating Officer) with ongoing KPIs and project roadmaps.• Audits on IT infrastructure, application performance, Vulnerability, Penetration, Access management, and application user privilege matrixes reviews. Show less

I’ve been working at Zand from the beginning, early stages of the project, while building this new first digital bank in the world that serves both retail and corporate banking. This is set for imminent launch in the UAE, subject to final regulatory approvals. In addition to innovative banking services, Zand is set to be a digital economic accelerator, providing the foundations for a broader generation of digital services.It’s been a lot of fun & a great experience working with a very… Show more I’ve been working at Zand from the beginning, early stages of the project, while building this new first digital bank in the world that serves both retail and corporate banking. This is set for imminent launch in the UAE, subject to final regulatory approvals. In addition to innovative banking services, Zand is set to be a digital economic accelerator, providing the foundations for a broader generation of digital services.It’s been a lot of fun & a great experience working with a very talented high profile group of people from a range of backgrounds and skillsets. Show less

Providing technical support for Windows and Apple/macOS users in a Banking /Financial environment including different vendor users in a On-premise and cloud infrastructure such as Microsoft Azure,Office/M365, AWS and GCP. Managing MDM devices using Microsoft Intune, JAMF cloud for Apple devices including iMac,MacBook,MacMini,iPad,AppleTV, iPhone etc..Administration of Atlasssian Jira, Slack, ATP defender, Qualys Cloud Agent, ZScaller, MS Dynamics Etc...

Leading the technical and functional Service Desk operations for the clients.Responsibilities including managing the team while the absence of the Service desk manager, providing training for the newly joined team members, providing technical assistance for the entire team, handling complicated issues and customer escalations.Generating monthly incident reports and sharing with customers.

Technical support for the Five start hotel users such as Sofitel, Novotel,Grand Mercure,Pullman, IBIS etc... Providing day-to-day support for all internal hotel IT systems and users, minimizing any system outagesrelated to servers,different types of application such as Opera PMS, MICROS-Fidelio, Infor-Sun System, Oasys HR Payroll system, ASSA ABLOY door locking sys, Samsotech/Opentech ID Scanner solution etc...Providing the first level support to the hospitality industry… Show more Technical support for the Five start hotel users such as Sofitel, Novotel,Grand Mercure,Pullman, IBIS etc... Providing day-to-day support for all internal hotel IT systems and users, minimizing any system outagesrelated to servers,different types of application such as Opera PMS, MICROS-Fidelio, Infor-Sun System, Oasys HR Payroll system, ASSA ABLOY door locking sys, Samsotech/Opentech ID Scanner solution etc...Providing the first level support to the hospitality industry applications like OPERA PMS, Micros Fidelio Materials Control, Call Accounting Software's, Payroll Applications, Passport Scanner Applications and other key application which relates to the same.Handling End-User queries on the whole range of individual operating system errors, System Boot problems, application issues like Microsoft Outlook and LAN/WAN connectivity issues. Show less

• Diagnose hardware and software problems, and replace defective components.• Perform data backups and disaster recovery operations.• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.• Operate master consoles in order to monitor the… Show more • Diagnose hardware and software problems, and replace defective components.• Perform data backups and disaster recovery operations.• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Perform routine network startup and shutdown procedures, and maintain control records.• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Train people in computer system use.• Load computer tapes and disks, and install software and printer paper or forms.• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.• Analyze equipment performance records in order to determine the need for repair or replacement.• Maintain logs related to network functions, as well as maintenance and repair records.• Research new technology, and implement it or recommend its implementation.• Maintain an inventory of parts for emergency repairs.• Coordinate with vendors and with company personnel in order to facilitate purchases Show less

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral… Show more • Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment• Customize desktop hardware to meet user specifications and site standards• Performs work in compliance within specified warranty requirements• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels• Safely package equipment for branches and arrange for the transport of the equipment• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member• Develop trends by monitoring and analysing incoming calls, problems and support requests Show less

Responsible for designing,assembling. developing, and testing computer hardware, including computer systems, computer chips, keyboards, routers,scanners and printers.Design and oversee the production of computer hardware equipment,Test and re-test parts to ensure they work properly,Identify and isolate defects,Analyze information and recommend appropriate hardware to users,Installing support peripherals, including central processing units (CPUs), support logic,smps,IDE,SATA… Show more Responsible for designing,assembling. developing, and testing computer hardware, including computer systems, computer chips, keyboards, routers,scanners and printers.Design and oversee the production of computer hardware equipment,Test and re-test parts to ensure they work properly,Identify and isolate defects,Analyze information and recommend appropriate hardware to users,Installing support peripherals, including central processing units (CPUs), support logic,smps,IDE,SATA Cabling,microprocessors, custom integrated circuits, and printers and disk drives inluding harddisk,floppy disk and CD/DVD Drives Show less