Mike Sanders Email & Phone Number

Lehi, Ut

* Completed implementations in the US, Canada, Brazil, UK, and other countries* Led over 100 successful customer implementations from file servers, iManage, DocsOpen, Worldox, and other document management systems to NetDocuments.

* Managed and Implemented over 175 projects in 7 years. Included researching and documenting customer requirements, setting and managing project schedules, expectations and resources, communicating requirements to cross-functional teams, completing internal and external testing, and implementing in a production environment.* Increased annual recurring revenue by 2% through conceiving and implementing multiple new service offerings based on customer feedback and market research.* Prioritized and initiated system changes based on customer feedback to improve system functionality and usability. This resulted in over 50 enhancements to the core system.* Led diverse, cross-functional teams on project implementations, which led to an increase in recurring revenue by 10%.

* Analyzed and translated technical software requirements for over 40 B2B software applications into business and system requirements.* Communicated with over 15 third party companies on a regular basis in Argentina, Brazil, Chile, Mexico, and the U.S. to discuss and evaluate computer software requirements, research questions, convey information, and soft sell the company.* Wrote and maintained user manuals for over 40 software applications.* Created, prepared and distributed training materials and taught classes to internal employees regarding the use and functionality of over 40 software applications.