I direct and operationalize strategic initiatives for a multi-county healthcare organization, focusing on enhancing programs, driving innovation, and ensuring compliance with Medicaid/Medi-Cal guidelines. I develop and support staff and organizational functions, making sure we adhere to state and federal laws. I oversee the annual budget, conduct audits, and analyze data to find improvement opportunities. By collaborating with clinical and community partners, I coordinate care to secure positive patient outcomes. Additionally, I manage extensive NEMT and NMT programs, including provider network relations, auditing, and communication, while ensuring compliance with complex regulations.• Successfully transitioned NEMT/NMT services in-house, realizing annual savings exceeding $9M.• Managed over 75K monthly transportation rides across 24 counties, effectively controlling operational costs of over $30M annually.• Launched a Fraud, Waste, and Abuse oversight program, enhancing provider and member satisfaction.• Streamlined call center operations and negotiated lower vendor rates, resulting in significant cost savings.• Spearheaded attainment of NCQA accreditation on first attempt in 2021, with a developed plan for sustained re-accreditation.

I managed operations for multiple radiation treatment centers and specialty practices, ensuring seamless service integration and compliance with industry standards. I oversaw financial aspects, including budget development, expense reduction, and trend analysis, collaborating with finance staff to ensure accurate billing and coding practices. I maintained facilities, coordinated repairs and updates with vendors, and built strong relationships with joint venture partners. I directed human resources functions, from recruitment to training and performance management, promoting a culture of continuous improvement and high patient satisfaction. I also spearheaded marketing efforts to develop the practice, engage referral sources, and maintain brand consistency across joint venture communications.• Achieved ACRO accreditation for all radiation oncology sites, demonstrating commitment to quality care and adherence to rigorous standards.• Enhanced operational efficiency by implementing process improvements that contributed to better patient care and staff coordination.• Fostered productive working relationships between hospitals, physicians, and corporate team, improving collaboration and service delivery.• Developed and executed marketing strategies that effectively promoted new physicians and engaged referring medical community.• Maintained compliance with hospital credentialing and licensure for regional physicians, ensuring uninterrupted patient care and service excellence.

I directed marketing, public relations, and volunteer coordination for a two-hospital health system, ensuring our branding and communication initiatives were strategically aligned. I developed and implemented multi-channel marketing plans, including advertising, collateral materials, and social media campaigns, all while maintaining legal compliance. I managed physician relations and marketing, corporate giving, and special event planning. Additionally, I oversaw volunteer programs, coordinating 400 volunteers and maintaining auxiliary operations, including the gift shop.• Developed and executed a communications and marketing plan for health system integration, ensuring adherence to schedule, budget, and strategic messaging.• Collaborated with teams to foster a culture of accountability, customer service, and innovation through G2G Getting to Great initiative.• Directed internal staff, partner agencies, and freelancers to achieve message consistency and meet production deadlines.

Lead consultant providing grant writing, strategic planning, and community development services to rural non-profit and government agencies. Conduct social networking management and consulting services for business, non-profit and private clients. • Collaborated with TEAM Punta Gorda on a comprehensive marketing plan. • Wrote and attained $500,000 grant for the DeSoto County Health Department for expansion of services.• Provided pro-bono technical assistance to Arcadia Main Street for a city Master Plan including writing a DOT Tiger II grant seeking $11 million in funding for downtown planning and transportation. • Conduct “Facebook for Small Business” classes at Port Charlotte Chamber of Commerce.

Senior Leadership Team member responsible for the management and administration of All Hazards preparedness, public information, chronic disease, tobacco prevention, grant writing, process improvement, special projects and community relations. • Prepare and update all emergency operations plans including natural disasters, bio-terrorism, and WMD and CBRNE threats. Coordinate all emergency planning and response efforts using ICS/NIMS principles. Conduct HSEEP compliant exercises. • Participated in the Robert Wood Johnson Foundation Multi-County Learning Collaborative focusing on the link between childhood obesity and the built environment. Recognized as a leading project in the State and invited to present to the RWJF National Multi-State Learning Forum in Chicago, Sept 2009.• Responsible for the creation and implementation of all communications and marketing strategies including media advisories, flyers, educational materials, website management and presentations.

Grant funded through the Lilly Foundation and the United Way of America to assist DeSoto County with long term recovery and rebuilding from the Hurricanes of 2004. Responsible for creating partnerships, liaising between multi-sector recovery partners to prevent duplication of effort and maximize capacity, identifying and leveraging resources, and acting as a catalyst for economic development and continued community recovery. Assist the Long Term Recovery Committee in its’ efforts to rebuild/repair homes and meet other unmet needs of hurricane victims.

Service nine schools and their employees throughout the Isles District including the UK, Belgium and Azores. Responsible for performing all HR Generalist functions including application ratings and referrals, new hire processing, employee relations, compensation and benefits, and addressing and resolving employee grievances. Ensure compliance with federal regulatory requirements and agency directives and policies. Provide training to school administrative staff on personnel procedures and new Oracle 11i HRIS system.

Senior level manager responsible for all training and development of 1100+ retail/crafts and trades service staff in the UK and Norway to include new hire orientation, customer service, management development, diversity, health and safety, core skills, human resources practices, corporate procedures and policies.