Matthew Saunders Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

- Worked as an independent licensee for the leader in hotel site selection service. - B2B Client Sales for meetings, events, room blocks, etc. - Assisted in arranging property tours, submitting RFPs, and reporting for domestic and international clients- Attended property visits, FAM tours, and networking events to advance knowledge of local areas. - Provided meaningful personalized recommendations for site selection. - Utilized industry connections to negotiate the best deals for clients.- Streamlined the meeting & event planning process from start to finish.- Provided exceptional customer service at no cost to the client.- Actively prospected clientele from multiple industries and corporations. - Exercised full transparency in all business dealings. - Attended Quarterly meetings with Destination, Hotel, and HelmsBriscoe Partners

Los Angeles, California, United States

- Created, and distributed gift certificates and vouchers produced by the hotel to customers for relationship management, service recovery, and donations. - Collaborated with finance and accounting departments to create, monitor, and process purchase orders for the Sales & Marketing team.- Fielded and screened incoming leads to the hotel for prospective room blocks, catering functions, weddings, and events.- Performed comprehensive property tours to potential clients, companies, boards, and luxury travel advisors to highlight offerings and drive sales and repeat business. - Assisted and supported in producing high-profile events for sports teams, luxury brands, and various corporations. - Attended a variety of experiences including museum tours, culinary experiences, and local attractions to become a master of the local area to provide world-class service. - Created menus, and designs using marketing and graphic design tools to personalize various items for customers.- Collaborated with travel agencies and hotel team to enroll, and submit group information for accurate and timely commission payments from actualized revenue. - Worked with the Director of Sales to ensure Virtuoso and Impresario guest experience was remarkable. - Drafted, and revised catering sales agreement, group sales agreement, and contract addendums in collaboration with the Assistant Director of Sales. - Worked directly underneath the Senior Event Manager to coordinate and ensure all banquet, décor, floral, audio-visual, and food & beverage requirements were executed flawlessly. - Created banquet event orders for upcoming events and all inter-departmental meetings and events. - Collaborated daily with the Senior Business Travel Manager to run daily reports of all business travel arrivals, diligently researched each individual, notified upper management, and coordinated the delivery of a welcome amenity.- Sucessfully onboarded and trained new employees to the Sales and Events Team.

Montebello, California, United States

- Worked as a DMV Technician and assisted members in the processing of a variety of applications including but not limited to annual registration, title transfers, disabled person placards, sequenced license plates, custom license plates, and more. - Accurately and efficiently performed a variety of transactions as contracted by the Department of Motor Vehicles including following rigid security guidelines that aligned with the Department of Motor Vehicles registration manual. - Responsible for issuing serialized inventory and following instructions to ensure transactions were processed correctly. - Worked as part of the Control Cashier team which included extra job responsibilities including preparing and activating the Department of Motor Vehicles System, making sure all technicians had sufficient inventory, depositing large cash sums into the branch safe, working directly alongside bookkeeping to ensure daily branch wide deposit was correct, and general supervisory experience for DMV or cashiering support. - Attended and received a Notary Public Commission used to notarize and keep accurate, legible bookkeeping for all notaries requested by the county of Los Angeles. Met and exceeded quarterly notarial audits from branch management. - Tasked with meeting a monthly personal and monthly branch goal for selling additional memberships, processing identity theft protection, activating convenience billing on accounts, and on insurance sales including but not limited to life insurance, autop insurance, and umbrella insurance.

Los Angeles, California, United States

- Worked as a staffing administrator for the fine dining and hospitality group Levy. - Performed general administrative work including administrative office work, voicemail transcription, and sending out mass emails. - Worked directly alongside the payroll team to ensure that employees were paid the correct rate and for the correct amount of time.- Communicated directly with union reps to handle issues that arose and to ensure that all rules and regulations were being met. - Assisted staffing department with scheduling stand workers, checking staff in, inputting staff into the schedule for payroll, and managing cancellations. - Additional duties included the distribution of meal vouchers to staff, sales of tickets to eligible staff members, and maintenance of an organized paper trail of documents. - Worked directly alongside staffing management to perform any additional duties that arose and completed them. - Responsible for keeping a record of all uniforms distributed to staff and tasked with keeping an organized Microsoft Excel record of all ins/outs.

Alhambra, Ca

- Responsibilities included making drinks, taking orders, supporting others working in your team, overseeing the well-being of the store. - Connect with customers beyond the surface level. Got to know multiple customers by name and got to know a select few on a personal level - Working under large amounts of pressure and traffic. - Had opportunities to coach co-workers to ensure the greatest quality food and beverages were sent out.

Los Angeles, Ca, United States

Provided guests with answers to any and all questions and requests posed. Communicated with backstage to coordinate event planning and schedule. Single-Handedly worked with the box office to control foot traffic during large events and peak periods. Worked directly with supervisory and management to complete additional house duties. Performed the duties of supervisor and ADA escort in the event of a staff shortage.

Responsible for ensuring guests presented tickets for entry and provided them with directions. Responsible with ensuring that no prohibited items entered the venue. Tasked with ensuring that no restricted items entered the auditoriums. Worked as part of a team to ensure patrons did not fall on the escalator. Responsible for working the door exclusively for the benefactors of the venue.

Greater Los Angeles Area

Responsible for providing direct escorting of guests to their seats. Responsible for problem de-escalation during half the performance and outside in the lobby for another half. Provided help and services to guests at all times during the performance. Post-performance was responsible for surveying for lost and found items and lobby checks. Went above and beyond the call of duty for customer service and occasionally provided ADA escorts.

Bachelors, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General, 3.1, Alumni

Attending California State University Los Angeles in order to receive my Bachelor's degree in Business Administration. Took a variety.

High School Diploma, Science, Technology, And Medical Professions

Activities and Societies: American Sign Language class.Attended Wilson High School for 4 years and completed my requirements and received.