Cassie Young Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Sacramento, California, United States

o Support the Vice President, Regional Operations Manager, and Distribution Center Operations Directors within the West Region with project needso Collaborate with Corporate Operations teams to continuously improve regional productivity o Anticipate the needs of new customers during onboarding to ensure ordering, processing, and delivery runs smoothlyo Conduct in person distribution center audits to evaluate financials, quality, productivity, safety standards, security standards, and employee satisfactiono Create platforms for information sharing across the Network utilizing technology

Sacramento, California Area

o Managed a team of personnel responsible for quality/continuous improvement, training and projectso Established a data driven environment for productivity to ensure customer satisfaction o Quality performanceo Developed the warehouse training program for entry level and managerial level employeeso Established a project team to improve efficiencies and standardize processes by utilizing Lean Six Sigmao Supported all functions related to government (FDA, OSHA) and regulatory requirements (McKesson safety, security, regulatory assessments).o Provided back up support for the all Inbound and Outbound operations Supervisors o Maintained an effective Safety and Security Program o Contributed to the start-up of the Roseville Distribution Center in July 2018o Awarded Safety and Security Office of the Year 2019

Greater Los Angeles Area

o Train employees; evaluate their performance; encourage and assist them with their development.o Approve time sheets for payroll.o Administrative support and metric tracking.o Ensure that company policies are respected.o Maintain appropriate communication with all levels of the organization.o Ensure that work areas are kept safe, organized and clean.o Follow company Health and Safety policies.o Ensure that all employees are aware of, and comply with, the health and safety issues and principles outlined in the Occupational Health and Safety Act and Regulations by offering training; verbal and written safe operating procedures; perform regular workplace inspections; and enforce safe operating procedures and personal protective equipment.

San Francisco Bay Area

• Account management: responsible for ~500 independent pharmacy accounts to promote pharmacy network performance• Consulting: counsel pharmacy owners on technology, patient relationship conversations, and business operations• Cross functional relationships: worked closely cross functionally to develop programs, goals, and content to ensure pharmacy success• Project management: developed franchise medication synchronization performance strategy from start to finish which resulted in 300 pharmacies receiving one on one assistance to better their overall performance and daily operations• Daily: customer service, rapport building, operational skills, and pharmacy knowledge during sales trade shows, service phone calls, and quarterly visits with pharmacies

San Francisco Bay Area

• Team management: managed an operations team of 7 by conducting weekly 1:1s, mentoring, hiring, terminations, employee relations, performance review; team succeeded goals of “properties live” on Booking.com by 12% • Learning and development: created the new hire and on-boarding strategy from start to finish and implemented said strategy reaching more than 500 new employees throughout North America; strategy incorporated company culture, operational policies, and efficiency. As well as partnered with fellow Operations Managers to train 500 high performing Customer Service Agents on key performance indicators and satisfaction goals by ensuring consistent customer experiences • Technical support: provided hotel partners with complete technology training. Handled escalated technical issues.

San Francisco, California

• Team management: managed a team of 10 directly and up to 50 indirectly • Operations: compiled data, created reports, and analyzed data for the Rooms Department.• Customer service: completely delighted and satisfied each guest utilizing extensive 5-Star standard training• Learning and development: provided weekly, monthly, and yearly reviews for 10 direct reports. Developed Front Office new hire training guides and conducted all Front Office new hire trainings • Wrote Front Office Service Level Agreements and training manuals and facilitated all new hiring trainings for the hotel front desk• Safety: in charge of the Front Office yearly Fire, Life, Health, Sanitary, and Safety audit to ensure the quality of the hotel was always in line with company standards

Napa, California

• Assisted guests while checking in and out of the resort• Acted as a concierge when needed• Completed Manager on Duty reports: ran daily arrival meetings and assigned guest rooms prior to arrival based on their specific requests• Problem solving • Communicated all guest needs with Housekeeping, the restaurants, and Spa