Train students on: - CompTIA objectives spanning the Network+, Security+ Cysa+, and CEH certifications.- Kali Linux, Parros OS, Metasploit, Maltego, Wireshark, Nmap, Burp Suite, dirBuster- Computer science vulnerabilities: Buffer Overflow, Integer Overflow- Web vulnerabilities: SQL Injection, Directory Traversal, Cross Site Scripting (XSS), Cross Site Request Forgeries (CRSF)- OSX/Linux and Windows architectureExpert on red hat and blue hat tactics, NIST, CIS and other… Show more Train students on: - CompTIA objectives spanning the Network+, Security+ Cysa+, and CEH certifications.- Kali Linux, Parros OS, Metasploit, Maltego, Wireshark, Nmap, Burp Suite, dirBuster- Computer science vulnerabilities: Buffer Overflow, Integer Overflow- Web vulnerabilities: SQL Injection, Directory Traversal, Cross Site Scripting (XSS), Cross Site Request Forgeries (CRSF)- OSX/Linux and Windows architectureExpert on red hat and blue hat tactics, NIST, CIS and other frameworks and event & incident response. Show less

Teaching students Object Oriented Programming (OOP), Core Principles, Data Structures, Algorithms in Java. We then build off of these skills to create full stack applications in the Spring Boot framework using Hibernate, JPA, Thymeleaf, J-Unit and MySQL.

Teach students via online classes Algorithms and Data Structures. Assist with debugging student's code in Python, JavaScript and Java.

Successfully on-boarded clients to our specific platform via company verticals while comprehensively reviewing and analyzing individual reports. Monitored documents for PCI compliance to mitigate risk. Developed and deployed QA metrics.

Successfully assisted clients become aware of all working product features while achieving the top NPS scores in the department.• Successfully Trained 20+ coworkers and hundreds of internal clients to make them masters of the working product.

• Entrepreneurial endeavor maintaining service relationships with Law Firm clients• Wired and wireless networking solutions installation and configuration• Salesforce CRM, Sugar CRM client installation, maintenance and training • Installed and optimized networked Windows and Macintosh systems

• Created customer retention processes that ensured the success of the department.• Interviewed, hired and trained each new support representative to efficiently manage call and email volumes.• Implemented Sales Force CRM and trained department to transition to the platform.• Worked closely with numerous departments to create a unified environment to systematically resolve customer issues.• Handled an average of 1600 customer calls and emails including every escalated issue per… Show more • Created customer retention processes that ensured the success of the department.• Interviewed, hired and trained each new support representative to efficiently manage call and email volumes.• Implemented Sales Force CRM and trained department to transition to the platform.• Worked closely with numerous departments to create a unified environment to systematically resolve customer issues.• Handled an average of 1600 customer calls and emails including every escalated issue per month.• Problem solved numerous complex cases regarding credit scores, amortized interest rates and company policy.• Expert in SEC restrictions, Fair Lending acts, legal disclosures and credit policies. Show less

• Built and maintained strong personal relationships with store managers and district managers as well as sales teams in Best Buy, Sears and Circuit City for seamless integration with my specialized team.• Conducted field demonstrations of product at over 30 Best Buy, Circuit City, and Sears stores weekly.• In charge of hiring, training and managing an elite team of field representatives marketing Sony product.• Conducted weekly conference calls motivating and informing… Show more • Built and maintained strong personal relationships with store managers and district managers as well as sales teams in Best Buy, Sears and Circuit City for seamless integration with my specialized team.• Conducted field demonstrations of product at over 30 Best Buy, Circuit City, and Sears stores weekly.• In charge of hiring, training and managing an elite team of field representatives marketing Sony product.• Conducted weekly conference calls motivating and informing representatives of their KIP and secret shops.• Consistently lead the district as top performer in service and sales.• Trained and assisted Best Buy, Circuit City and Sears employees on specifications of products.• Customer Service and Sales of selected products at each selected store. Show less