⚫ PRESENTATION ⚫After achieving a bachelor degree in computer science in Belgium I started my career as a Genesys consultant in Paris where I still live and work.I had the opportunity to work on different aspects of Genesys Solution mainly on reporting, InfoMart, routing and API projects (see below for further details).My customers are mainly french bank groups.I am currently applying for Canada's express immigration program, at the same time I am open to any job offer in the USA. However, please note that I do not have a work visa at the moment (H1B).⚫ SKILLS ⚫= Genesys Solution =➡ Ceritified InfoMart/RAA (2018)Installation, maintenance with an excellent knowledge of InfoMart's tables structure➡ Genesys ReportingExcellent knowledge of StatServer, DataMart (DMA), Pulse, CCPulse, InfoMart (IM) & Interaction Concentrator (ICON) structureGood knowledge of InfoView➡ Genesys Routing Excellent knowledge of Interaction Routing Designer (IRD) : voice & multimedia routing (email, chat)Good knowledge of Interaction Server (IS), EmailServer (ES), Universal Control Server (UCS), TServer (TS), Universal Routing Solution (URS)➡ Genesys SDK 9.0 APIMaintenance and evolution of customs applications using C# SDK 9.0: custom task manager application using InteractionServer, WebServices using InteractionServer and custom softphone based on Genesys technology (call and email management)Maintenance and evolution of customs applications using JAVA SDK 9.0: custom application displaying real time Genesys indicators (StatServer)= Technical skills =➡ Programming: C#, PHP, JavaScript (+ jQuery, Ajax), Java, PL/SQL, Python➡ Database Management System (DBMS): SQL Server, Oracle, MySQL, PostreSQL, DB2= Other skills =➡ Communication: used to work with customers live (meetings and workshops)➡ Adaptibility: managing unexpected events, change of habits➡ Leading: small team management ➡ Fast learner