Responsible for expanding the reach and value of PMO lead business process optimizationsCreated steering committee and served with VP of Engineering to direct organizational transformation from waterfall SDLC to Agile Scrum teams in the US and IndiaLead multi-year relationship with a vendor in Israel on behalf of Chief Administrative Office, to build and test a custom Microsoft Dynamics CRM based support ticketing solution for roll-out to all TEOCO customers and employees world-wide Collaborated with Finance to define and implement monthly processes to measure, manage and maximize Labor Cost Capitalization and Product & Project ProfitabilityPersonally lead projects and teams of project management professionals to deliver solutions and services to major telecom carriers in the US, Europe and South America (Multiple Product Lines), including game-day customer experience analytics support for the primary Super Bowl sponsor 3 years in a row

As a leader in the Enterprise Program Office I helped mature processes, tools and people to take all four program teams to the next level. Lead one program team of Project Managers to execute on a 2 year rolling roadmap for 35+ projects across 6 lines of business within the Human Resource Services division. Developed and presented monthly metrics and reporting package to a C-level & SVP.

Accountable to CIO & SVP while co-leading a group of 40 – 50 full-time and contract project management professionals, executing strategic projects and maintenance work on internal systems with a budget in excess of $30mResponsible for long range staff planning, talent acquisition and development, coaching & performance management, and ensuring effective collaboration between project teams, business sponsors and the change control board for strategic projectsAccountable for continuous improvement initiatives, driving process and tool changes and the maturation of the team to increase its productivity and value to the organization

Various Director level roles including Process Management, Implementation Project Management, Customer Services, IT and Data Center Operations, Account & Project Management, and International Business Development. Navigated three acquisitions, three rounds of VC funding, founder exit, major technology conversion, major product innovations, and corporate rebranding campaign.Vibrant Solutions was purchased by TEOCO Corporation.

Support & Installation Manager responsible for all customer implementation project work and customer support, talent acquisition and development locally an in new office in Denver, CO. Grew from 2 founders and 10 employees to approximately 50.Connexn Technologies was acquired by British Telecom spin-off Azure Solutions, which was subsequently acquired by Subex Systems.

Management Team Member in Sweden, Account Manager, Project Manager, Sales Support, Mentor and Consultant serving GSM telecommunications operators in Sweden, Norway, Russia, The Netherlands and Chicago & Denver USA, as well as prospects in Nordic Countries, Eastern Europe and EMEA.Computer Sciences Corporation (CSC) merged with HP Enterprice Services to create DXC Technology

Team Leader for business process and application support for the commercial launch of a billing and customer care solution at GSM Operators in Düsseldorf, Germany and Brussels, Belgium. American Mangement Systems, inc. (AMS) was acquired by CGI and CACI.

Provided project administrative support to Project Manager of an MRPII system deployment accross 5 divisions in 3 countries.