I ensure excellent client satisfaction, loyalty and advocacy for key enterprise clients. As a member of the Key Account implementation process team I coordinate internal resources to ensure engagement as needed for a flawless execution and utilization of product.Key accomplishments for this position include:● Implementation Specialist, achieving 70% successful NAVICA adoption rate.● Subject Matter Expert for NAVICA Connect Application.● Administrator of client accounts.

Within this position I executed senior-level leadership through performance management, driving operational improvements through metric development, and sales management, ensuring cost savings in addition to continuous change management leading to operational success. In developing analysis tools focused on information research and data results from sales operations, I was able to integrate strategic planning into forecast improvements. Additionally, I created innovative plans for change management through performance tracking leading to the achievement of organizational targets. Key accomplishments for this position included:● Pursued sales targets with the focus of integrating strategic business planning into company-wide business objectives.● Promoted leadership throughout a variety of sales programs, achieving $550,000 in annual cost savings in alignment with corporate initiatives. ● Cultivated strong business relationships, actively managing projects through sales interpretations, influencing stakeholders, and clientele to securing long term sales leading to $260M in revenue.● Developed, planned, and launched new U.S. consumer sales training, transitioning operations to the out-of-market team while ensuring business continuity leading to annual cost savings.● Designed and implemented over 100 new standard operating procedures while effectively training over 50 team members to achieve accreditation scores of 98%.

For this position, I facilitated sales through operational support, analyzing data and reviewing customer needs to ensure accuracy of client information leading to annual revenue and profit growth. Additionally, I managed all aspects of communications with a diverse range of customers, while assisting sales support teams throughout complex procedures, securing partnerships and maintaining client retention. Some key contributions for this position include the following:● Improved sales performance through remote and in person training, effectively coordinating customer needs with product offers. ● Optimized customer experience through data accuracy, driving continuous process improvements to ensure timely MOA compliance for all pricing updates.● Streamlined workflow leading to increased productivity for manual reporting procedures for the largest U.S. lubricant customer.● Increased data accuracy through documentation cleansing from 68% to 91%.

I successfully coordinated information research in support of account management, ensuring accurate data and documentation utilized to assist in customer account management. I also directed consumer data integrity initiatives, integrating strategic planning into master data documentation for senior-level review. I was able to develop new forecasting data for individual sales territories, promoting contact compliance and customer satisfaction. I also improved retention rates through sales team support for key accounts throughout multiple territories.

For this position, I established new business opportunities through account management, maintaining and improving sales activity including product line penetration and promotions. I developed forecasts for new products introduced to customer’s location. In negotiating seven short-term contracts, I was able to successfully ensure alignment with corporate profit guidelines while assisting sales representatives with new business opportunities.

Skilled in assisting with sales operations, I promoted prescription medication sales through consultative communications to physicians, pharmacists, and practitioners within the medical community to accurately treat gynecological, cardiovascular, and obstetrical conditions. I was able to improve market share throughout sales territories, securing 11.7% of the prenatal vitamin market share for new prescription sales.

I successfully identified new business opportunities, driving new business development through partnerships, communications and collaboration leading to the development of 25 new accounts each quarter. Within this position, I actively managed vertical growth through telemarketing and account supervision. In promoting sales, I coordinated detailed analysis of competitive products leading to improvements in pricing.

In this position, I increased new business opportunities through account management, maintaining and improving sales activity, including product line penetration and promotions of carbonated and non-carbonated beverages by 6% or more each year. I served on the Leadership Council, assisting in new hire training leading to organizational growth and productivity.