Resolution Manager
Current- Triage Critical Incidents and develop action plans to deliver customer success
- Own and manage multiple critical incidents at the same time
- Collaborate, coordinate and ensure continuity via action plans with global team of Resolution Managers
- Deliver internal and external communications to all appropriate stakeholders during the life of critical incidents
- Consolidated Reporting for trend analysis and long-term planning
- Develop and deliver Post Assessment Reviews to identify key product, process or people improvements