With 20 years under my belt in SoCal real estate, I'm Norma, your trusted agent with eXp Realty! Whether you're buying, selling, investing, or renting, I've got the expertise to guide you. And as a licensed Notary Public, I've got all your document needs covered. I'm all about tailored solutions, trust, and transparent communication. Building lasting relationships with my clients is my top priority, not just closing deals. First-time buyer or seasoned investor, I'm here to make your real estate dreams a reality. Let's connect!Norma Guzman, Real Estate Agent 📞 714-610-3225 📧 NormaRGuzman@gmail.com DRE Lic. #02102433 - eXp Realty of Greater Los Angeles | Nickle Team powered by PLACE

As the Operations Manager for the Nickle Team, I am responsible for ensuring that all aspects of our team's operations run smoothly and efficiently. This includes managing our team's calendar, coordinating marketing and advertising initiatives, and providing support to our agents on their transactions. I am also responsible for developing and implementing new systems and procedures to improve our team's performance. I am passionate about helping our agents, and I am committed to providing our team with the best support system.

Document Expertise:- Proficient in meticulous review and identification for various documents, including loan documents, mortgage papers, liens, trusts, and acknowledgments.- Specialized in verifying identity and managing potential conflicts of interest within these specific document categories.- Committed to ensuring authenticity and precision in notarial transactions related to a diverse range of legal documents.Oath Administration:- Prioritized signer awareness and compliance during oath administration, particularly in contexts involving loan agreements and trusts.- Upheld ethical standards for a trustworthy notarial environment, especially with sensitive documents.Client-Centric Approach:- Provided exceptional guest greetings and knowledgeable service, tailoring interactions for various document types.- Actively engaged with clients, addressing inquiries and facilitating transactions related to loan documents, mortgage papers, liens, trusts, and acknowledgments.Paperwork Precision:- Proficient in accurate paperwork verification and completion, ensuring completeness for loan documents and other legal instruments.- Ensured thoroughness in handling diverse documents, instilling confidence in their validity.

• Operational support: Led, trained, mentored, recruited, and managed real estate agents and office staff. Ensured smooth daily operations and future growth of branches. Communicated with broker/owners, provided monthly reports, and enforced policies. Operated in all departments in the real estate firm, complied with company and Department of Real Estate rules. Oversaw staff, implemented procedures, maintained systems, and worked closely with real estate professionals.

• Legal and ethical integrity: Operated in accordance with company policies and regulations and planned and implemented programs to ensure compliance.• Departmental compliance: Operated all departments of the business, ensuring compliance with company policies and regulations, with the Department of Real Estate.• Staff/Realtors management: Managed staff/realtor and performed light HR duties, such as onboarding new employees/realtors and conducting performance reviews.• Texas Region compliance: Maintained daily compliance of Texas Region offices by ensuring that they were following compliance in all applicable policies and regulations.

• Audits: Performed audits of over 500 real estate disclosures and contracts, and performed a preliminary audit of the file for the managing broker to review and issue commissions checks.• Support: Supported existing and preexisting affiliates on the effective use of Realty ONE Group systems and vendors.• Onboarding: Coordinated the onboarding process of new affiliates• Real Estate Files: Maintained files for all franchise agreements and updated all franchise contact lists and directories.• Travel: Coordinated travel arrangements for a sales team of 8, including rental cars and hotels.• Organization: Assisted with the organization of VIP tours and franchise training.• Assistance: Assisted the President of Franchise, VP of Sales, and Operations Manager for the Franchise Department.