Developed and documented System Requirement Specifications (SRS) to define project scope and functionalities.Created and maintained Requirement Traceability Matrix (RTM) to ensure alignment between requirements, design, and testing phases.Identified and mitigated business, operational, and technological risks, enhancing project success rates.Cultivated and sustained relationships with key stakeholders to foster collaboration and ensure project alignment with business objectives.Produced comprehensive user manuals and conducted training sessions for seamless system adoption.Designed and executed validation test plans to ensure quality and compliance with project requirements.Provided hyper care support post-implementation to address immediate issues and facilitate smooth transitions.

Delegating work and assignment to team members Set timelines and software packages management Track the completion the status assigned tasks to the team members Collaborating with the team to identify and fix technical problems.Analyzing users' needs, and requirements with business analysts and then finding applications to serve themUnderstanding of the requirements, requirements control and validation Checking that software and applications are updated and creating end goal for the team Conducting security audits to identify the areas of improvement Guiding the team through technical issues and challengesDeliver the status updates to the management team constantly

Thoroughly gather and validate system integration requirements to ensure alignment with employer and third-party business needs.Facilitate collaborative discussions with programmers and stakeholders to design solutions and address project limitations proactively.Execute comprehensive testing protocols, including stress, performance, functional, and scalability testing across various platformsAnalyze test results to identify database impacts, errors, bugs, and assess system usability, providing insightful reports to management.Coordinate system installations and monitor equipment functionality to ensure adherence to technical specifications.Propose and document architectural improvement strategies to enhance overall system efficiency.Provide training services to support the operations team, coordinating with Branch Managers and Cashiers.Running a targeted marketing campaign using a rewards system allowed us to reach our audience effectively and drive engagement.Closely monitored key metrics such as click-through rates, conversion rates, and engagement levels using BI analytics dashboard.Support management by extracting data for weekly and monthly reporting needs.Assist the operations team in addressing daily user, customer, and system errors to ensure seamless functionality.Monitor, analyze, and enhance performance across various touchpoints in the online customer journey to drive conversions on digital platforms.

Lead the design and development of integrated solutions that connect POS, ERP, Rewards system, and CRM platforms, ensuring seamless data flow and functionality across systemsProvide technical leadership and guidance to the development team, overseeing the implementation of integration projects and ensuring adherence to coding standards and best practicesCollaborate closely with cross-functional teams, including business stakeholders, IT infrastructure teams, and third-party vendors, to define integration requirements and prioritiesDeep understanding of POS systems, including transaction processing, inventory management, and sales reporting functionalities.Proficiency in ERP systems, encompassing finance modules and their integration with other business systems.Experience with rewards system integration, including loyalty programs, point accrual, redemption, and customer engagement strategies.Knowledge of CRM systems and their role in managing customer relationships, sales pipelines, and marketing campaignsArchitect scalable and robust integration solutions that meet business requirements, scalability, and performance needsManage integration projects from inception to completion, including project planning, resource allocation, and milestone trackingCollaborate with business stakeholders to gather requirements, define project scope, and prioritize integration initiatives based on business value and ROICoordinate with internal and external teams to ensure smooth deployment and post-implementation support of integrated solutions

Develop clean, testable, and efficient code using industry-leading software development practices to optimize performance.Design and develop responsive websites and web applications using HTML, CSS, and JavaScript, ensuring compatibility across various browsers and devices.Collaborate with UI/UX designers to create visually appealing and user-friendly interfaces that enhance the overall user experience.Implement interactive features and dynamic content using front-end frameworks such as Angular.Conduct thorough testing of websites and web applications to identify and fix bugs, ensure cross-browser compatibility, and optimize performance.Seamlessly integrate data from diverse back-end services and databases to ensure platform cohesion and functionality.Gather and refine specifications and requirements meticulously, aligning them with technical needs for a clear and comprehensive development roadmap.