Shane Burton Email & Phone Number

Atlanta, Georgia, United States

Alpharetta, Georgia

• Maintains relationships and assists 55 clients with 100 to 50,000 employees• Monitors payroll processing, receiving of funds, and on-time delivery• Assists clients’ employees with accessing system and enrollment• Developing training program for Canadian tax account managers to assist them in understanding the needs of clients• Troubleshooting payroll file issues for quick resolution • Participates in setting up new clients and client locations• Team member assisting with developing the model for account manager client interaction for processing tax and payroll files for Canada

Greater Atlanta Area

As a Sr. Client Development Specialist and Team Lead, I work with clients and team members daily on client and implementation issues. Duties include:• Escalation point for client service issues• Manage day-to-day international payroll accounts for mid-to-large cruiselines• Troubleshooting of software and log-in websites issues• Processing payroll for multiple international clients• On boarding new programs• Working with third-party partners to solve client issues• Training team members to access and use proprietary software• Procedure development for new clients• Direct troubleshooting contact for outside vendors• Works with third-party service provider to resolve client problems.• Provide electronic & verbal client support• Assist clients and cardholders with ticketed issues• New hire enrollments for clients & payroll processing

• Providing customer service during stressful consumer life event• Audits and manages inventory for the facility• Day-to-day scheduling of workload• Resource allocation between 12 locations• Manages and coordinates on-sight repair projects and rebuilds of equipment• Experience dealing with export regulations• Provides basic office IT services including installation of hardware and software

• Achieved a 93% customer retention rating• Trained employees for routes• Managed and mapped routes for efficient use of resources• Handled general customer service issues.

• Managed employees including scheduling, training, and trouble shooting in a day-to-day customer service environment. • Responsible for sales promotion management, inventory and stock maintenance, stock rotation and ordering,

Bachelor Of Science (B.S.), Political Science And Government

Project Management Certificate From Continuing Education