Shane Burton Email & Phone Number

Atlanta, Georgia, United States

Alpharetta, Georgia

• Maintains relationships and assists 55 clients with 100 to 50,000 employees
• Monitors payroll processing, receiving of funds, and on-time delivery
• Assists clients’ employees with accessing system and enrollment
• Developing training program for Canadian tax account managers to assist them in understanding the needs of clients
• Troubleshooting payroll file issues for quick resolution
• Participates in setting up new clients and client locations

Greater Atlanta Area

• As a Sr. Client Development Specialist and Team Lead, I work with clients and team members daily on client and implementation issues. Duties include:
• Escalation point for client service issues
• Manage day-to-day international payroll accounts for mid-to-large cruiselines
• Troubleshooting of software and log-in websites issues
• Processing payroll for multiple international clients
• On boarding new programs

• Providing customer service during stressful consumer life event
• Audits and manages inventory for the facility
• Day-to-day scheduling of workload
• Resource allocation between 12 locations
• Manages and coordinates on-sight repair projects and rebuilds of equipment
• Experience dealing with export regulations

• Achieved a 93% customer retention rating
• Trained employees for routes
• Managed and mapped routes for efficient use of resources
• Handled general customer service issues.

• Managed employees including scheduling, training, and trouble shooting in a day-to-day customer service environment.
• Responsible for sales promotion management, inventory and stock maintenance, stock rotation and ordering,

Bachelor Of Science (B.S.), Political Science And Government

Project Management Certificate From Continuing Education