Matt Sharp Email & Phone Number

Ashford, England, United Kingdom

As a dedicated Solution Consultant, I specialise in delivering value-driven demonstrations of oneAdvanced Care, tailored to revolutionise the Social Care, Domiciliary, and Residential Care sectors. My approach involves active participation in discovery calls, which equips me with the insights necessary to craft demonstrations that resonate with the specific needs of prospective users.By focusing on the key attributes that support and enhance business processes, I ensure that each demonstration is not just a presentation, but a strategic tool to showcase the potential for operational excellence and improved care delivery. My expertise in these markets positions me as a pivotal resource for organisations looking to innovate and elevate their service offerings in the care industry.

Ashford, England, United Kingdom

Tasked with delivering Consultancy and Training services, I played a pivotal role in onboarding new sites, steering them through the adoption of diverse solutions within the company. My involvement spanned from the initial stages of client projects, offering guidance on solution utilisation, tailoring configurations to meet specific business requirements, and providing ongoing support through regular sessions to ensure readiness for operational deployment.My remit also extended to showcasing additional solutions through demonstrations and participating in exploratory discussions with potential clients. I supported Team Leads in crafting Statements of Work, drawing on my detailed understanding of the necessary tasks and the associated timelines.Beyond my primary responsibilities, I undertook the role of Project Lead in the recovery of customer sites impacted by service disruptions. This included spearheading the re-establishment of third-party integrations for one of our flagship products.

Ashford, Kent

Responsibilities:Addressing and resolving complex service requests and incidents as reported by customers.Adhering to Service Level Agreements (SLAs) to ensure timely issue resolution.Providing consistent updates and feedback to customers regarding the status of their cases.Collaborating closely with the Development team, facilitating the escalation of cases through JIRA when necessary.

Ashford, Kent, United Kingdom

Key Responsibilities:Serving as the initial point of contact for all customer enquiries, ensuring a prompt and courteous response.Evaluating and prioritising incoming cases based on urgency and impact.Delivering immediate solutions when possible, aiming for first-contact resolution.Preparing comprehensive and detailed case reports for technical teams, guaranteeing the inclusion of all necessary information to facilitate quick and efficient case resolution.

Bromley, England, United Kingdom

Key Responsibilities:Spearheaded cross-departmental operations within multiple branches, ensuring seamless daily activities not limited to the shop floor but also encompassing administrative duties.Expertly managed staff scheduling, holiday rota coordination, and comprehensive training programmes.Served as the pivotal on-site IT liaison, collaborating with the central Service Desk to promptly address and rectify local IT challenges, including issues related to workstations, printers, and point-of-sale systems. This role was effectively maintained in two out of three branches.Represented the workforce as a forum delegate, facilitating communication and feedback between staff and management.

General shop keeping, and customer service tasks