Michael Shaver Email & Phone Number

Munich, By, De

Germany

Munich Area, Germany

• Ensure operational excellence at all German Healthcare Sites, service depots and logistics centers.• Responsible for the IT infrastructure and services at all GE Healthcare sites, logistic centers and home offices for 2000+ Healthcare users throughout Germany.• Management of specialized End User Support for German Healthcare legal entities.• Project management specific to the GE Healthcare businesses in Germany, Austria and Switzerland.• Ensuring Works Council compliance is met under the BDSG for data privacy, and any IT project implementations and infrastructure changes that could affect user experience and productivity under §90 and §91 of the BtrVG.• Works Council Chairman for the legal entity of GE Healthcare Buchler GmbH & Co. KG in Munich.

Munich Area, Germany

• Responsible for projects, inquiries, requests and escalations related to IT Infrastructure and Service Delivery Management consisting of initiating RCS activities, ensuring End User satisfaction through tracking and timely escalation of issues, coordinating and escalating incidents with responsible global teams and regular reviews of QoS metrics with the supplier. • Leading local and global IT Teams related to Services and Infrastructure as well as the Escalation of Incident Response within the Framework of Crisis Management and ensuring Service Level Agreements are met• Knowledge of the importance of intercultural collaboration and communication in multi-national Teams required the skills to effectively organize, manage and empower virtual teams. • Support and promotion of IT security awareness including the implementation of countermeasures to industrial espionage and cyber-attacks in the Eastern European region • Complied with QMS, Quality Management policies and goals, export control as well as laws and regulations applicable to Russia, the CIS countries and across Eastern Europe.• Project development and management applying the appropriate PMO methodologies such as Tollgate, Agile, Lean or Waterfall • From June 1st, 2015 on in the additional role as Global Project Leader. • Project manager for the IT-Collocation of five Global Customer Call Centers based in the UK within a four-weekend timeline• Project manager for the expansion and improvement of IT Infrastructure Services in Russia resulting in annual cost reduction of $400,000 • Project manager for Infrastructure improvements at the Russia & CIS Healthcare Headquarters, Moscow. Successful Go-Live despite sanctions and obtaining FSB licenses which delayed equipment deliveries • Project leader for the global deployment of Windows 10 for approximately 60,000 Healthcare clients including risk remediation activity for 960 applications specific to the Healthcare business.

Munich Area, Germany

• Escalation contact for global systems, sites and applications categorized as business critical. • Coordination and leadership of virtual global and local IT response teams responsible for network, server, communications, applications and security for a quick remediation of outages and return to normal operations followed by root cause solution activities. • Migration, Consolidation and Integration activities around Amersham Health applications and systems to a GE Healthcare environment and relevant pole data centers. • Single point of Contact for Inquiries, Requests and Escalations related to IT Infrastructure and Services for all GE Healthcare locations in the greater Munich region.

Munich Area, Germany

• Single point of Contact for Inquiries, Requests and Escalations related to IT Infrastructure and Services for the Munich locations. • IT Project Manager and escalation contact for the Global R&D Team. • Project manager for Y2K Compliance of German locations in 1999 & 2000 as well as the transfer to the EURO in 2002. • Implementation of Business Intelligence Tools for Sales Tracking, Reporting and Trend Analysis resulting in an annual reduction of consulting costs of 100,000€. • Reduced indirect suppliers from an exhuberant historical growth of 746 vendors down to 50.• Project manager for the digitalization of the Munich site in 2002 which included a cut-over to frame relay, upgraded communications packages for the German sales force, implementation of a video conferencing system and among others an IT training facility with E-learning stations.

Munich Area, Germany

• Management of IT Team, sales-force support and contractors providing a "best in class" support model at the Munich site. • Project manager for the implementation of a Sales Force Management system, including the training of the sales personnel in Germany essentially required as part of the transformation from a sales force reliant on paper notes and index cards to a digitized sales team. • Responsible for the development of a support desk and project tracking system for the Nycomed organization in Germany. • Programmed a data warehouse and front end management reporting system to replace the ad-hoc query reports provided by IT contractors which cost the business nearly €100K annual. • System Administrator for multiple AS400's and German regulatory Document Management systems• Member of Customer Care and Development Team responsible for improving customer relations in the Pharmaceutical Industry