Michael J. Shaw Email & Phone Number

Kirkland, WA, US

Hanover, MD, US

Hanover, MD, US

Noida, Uttar Pradesh, IN

Solely responsible for tracking over $500K worth of company hardware assets for the Clinton siteCorrected and streamlined asset management procedures which improved the asset health rate to 100%Facilitated a critical global asset update, correcting over 15,000 assets with incorrect model namesProvided backup support to the IT Solution Center Coordinator.

US

- Primary agent responsible for completing in-store computer and iPhone repairs. - Consistently ranked Top 5 in the District and Territory for service orders completed per hour (1.5 per hour)- Obtained Apple iOS Certified Technician title. Successfully repaired 2,000+ iPhones.- Shows excellent customer focus by staying committed to fully updating the.

Hanover, MD, US

Responsible for providing excellent customer service to all Mars Associates in the Mount Olive location.- ServiceNow incidents and tasks are forwarded to local site IT after all possible troubleshooting has been done remotely.- Volunteered to become a Functional Expert/administrator for the Hardware Asset Management (HAM) system within ServiceNow..

Montclair, NJ, US

Responsibilities include all responsibilities of a Desktop Support Technician within the Division of Information Technology in addition to, but not limited to, the following:- Assist the Full-Time Desktop Support Supervisor in managing 4 different queues via Service-Now- Be available to all student technicians for questions and guidance- Ensuring new-hires.

Montclair, NJ, US

Advanced hardware and software troubleshooting for PC and Mac. Provide technical support to thousands of students, faculty, and staff on campus. Responsibilities and tasks include all of the responsibilities of a Phone Support Technician within the Division of Information Technology in addition to the following:- Imaging Macs using DEP and JAMF - Imaging.

Montclair, NJ, US

-Provided support for a user base of approximately 30,000+ using the Service-Now ticketing system.- Resolved all campus-wide support issues without the use of any script or predefined method. Used detailed understanding of computer systems and campus applications to methodically problem solve.- Provided timely fixes in a fast-paced environment for a.

Montclair, NJ, US

I work in the Office of Information Technology to assist in tracking asset returns (desktops, laptops, monitors) and creating and updating Excel spreadsheets to organize the assets based on their respective lease number and whether they are deployed, or returned/awaiting testing/inventoried.

Schedule customer appointments, answer phone calls, ensure customer satisfaction, calling to confirm appointments for the following day, taking payments (cash, credit card, check) and depositing in register, closing register and credit card machine.

Bachelor Of Science - Bs, Business Administration, Mit

Associate Of Science - As, Business Administration