Mortgage Servicing Specialist
Current• Board new mortgage loans onto the system upon receipt of files from title companies post-closing, ensuring accurate data entry.• Resolve mortgage inquiries, providing exceptional customer service to credit union members.Attend monthly mortgage collaboration meetings as servicing department representative to discuss process improvements acrossdepartments• Disburse homeowner's, flood, PMI, and property tax payments from escrow accounts, ensuring accurate and timely… Show more • Board new mortgage loans onto the system upon receipt of files from title companies post-closing, ensuring accurate data entry.• Resolve mortgage inquiries, providing exceptional customer service to credit union members.Attend monthly mortgage collaboration meetings as servicing department representative to discuss process improvements acrossdepartments• Disburse homeowner's, flood, PMI, and property tax payments from escrow accounts, ensuring accurate and timely processing.• Generate and distribute payoff statements, apply payoff funds, and complete mortgage satisfactions and recordings with the county.• Complete deferments, principal paydown modifications, and construction loan conversions.• Complete monthly tasks, including PMI removal, ARM rate change notices, Fannie Mae account balancing, and corrective general ledger entries Show less
