Manish Kumar Singh Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

=> Deliver KPI’s against active ITSM processes=> Strong understanding of ITIL v4 Service Management best practices with an emphasis on Incident=> Management, Problem Management, Change management, Service Level Management, RequestManagement, Release Management, etc=> Experience with development and deployment of ITSM process in a medium to large size.

Noida

=> Weekly metrics reporting to management and collection of staff’s status reports=> Meeting and improving established service delivery SLA’s=> Responsible for creating and maintaining all life cycle aspects of the IT Service Catalog=> Leads the culture of continuous improvement by identifying projects and initiatives and obtainingcustomer or senior.

Noida, Uttar Pradesh, India

=> Communicated with clients to verify roots and causes of computer problems.=> Monitored systems in operation and quickly troubleshot errors.=> Implemented technical solutions to solve customer issues and increase satisfaction.=> Collaborated with vendors to locate replacement components and resolve advanced problems.=> Patched software and installed new.

Noida, India

=> Responded to support requests from end-users and patiently walked individuals through basictroubleshooting tasks.=> Explained technical information in clear terms to non-technical individuals to promote betterunderstanding.=> Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.=> Served as.

Master Of Business Administration - Mba, Information Technology

B.E., Electrical, Electronics And Communications Engineering, 70.94