=> Deliver KPI’s against active ITSM processes=> Strong understanding of ITIL v4 Service Management best practices with an emphasis on Incident=> Management, Problem Management, Change management, Service Level Management, RequestManagement, Release Management, etc=> Experience with development and deployment of ITSM process in a medium to large size environment=> Interact with all levels of IT and business leadership=> Problem Management resolves the… Show more => Deliver KPI’s against active ITSM processes=> Strong understanding of ITIL v4 Service Management best practices with an emphasis on Incident=> Management, Problem Management, Change management, Service Level Management, RequestManagement, Release Management, etc=> Experience with development and deployment of ITSM process in a medium to large size environment=> Interact with all levels of IT and business leadership=> Problem Management resolves the root causes of incidents to minimize the adverse impact of incidents and problems caused by errors in the infrastructure=> Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations (entire IT Infra)=> Risk Identification, Escalation and Mitigation=> Working in collaboration across Infrastructure teams (Network, Datacenter, Business Operations, etc) Show less

=> Weekly metrics reporting to management and collection of staff’s status reports=> Meeting and improving established service delivery SLA’s=> Responsible for creating and maintaining all life cycle aspects of the IT Service Catalog=> Leads the culture of continuous improvement by identifying projects and initiatives and obtainingcustomer or senior leadership engagement and then delivering=> Skillfully navigate tough situations both internally and… Show more => Weekly metrics reporting to management and collection of staff’s status reports=> Meeting and improving established service delivery SLA’s=> Responsible for creating and maintaining all life cycle aspects of the IT Service Catalog=> Leads the culture of continuous improvement by identifying projects and initiatives and obtainingcustomer or senior leadership engagement and then delivering=> Skillfully navigate tough situations both internally and externally=> Maintaining mini Data Center as reliable, secure, and highly efficient data center environment engineered to support the customer`s computing needs=> Computer Operations event management, job scheduling, backup and restore, network monitoring,system monitoring, database monitoring, storage monitoring=> Network Operations monitors, troubleshoots, and maintains network. Monitors data traffic and controls network resource performance to ensure high-quality transmission. Tests and analyzes network facilitiesincluding network control software, routers, switches, lines, modems, adapters, and servers=> Application Processing - manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained=>Solid understanding of Microsoft and Linux based operating systems Show less

=> Communicated with clients to verify roots and causes of computer problems.=> Monitored systems in operation and quickly troubleshot errors.=> Implemented technical solutions to solve customer issues and increase satisfaction.=> Collaborated with vendors to locate replacement components and resolve advanced problems.=> Patched software and installed new versions to eliminate security problems and protect data.=> Installed and maintained hardware and… Show more => Communicated with clients to verify roots and causes of computer problems.=> Monitored systems in operation and quickly troubleshot errors.=> Implemented technical solutions to solve customer issues and increase satisfaction.=> Collaborated with vendors to locate replacement components and resolve advanced problems.=> Patched software and installed new versions to eliminate security problems and protect data.=> Installed and maintained hardware and computer peripherals to store tangible components.=> Collaborated with outside departments to implement system-wide improvements.=> Researched and implemented new technologies and methodologies to improve support processes andprovide better services to customers.=> Generated reports to track performance and analyze trends.=> Maintained servers and systems to keep networks fully operational during peak periods.=> Diagnosed and troubleshot hardware, software, and network issues Show less

=> Responded to support requests from end-users and patiently walked individuals through basictroubleshooting tasks.=> Explained technical information in clear terms to non-technical individuals to promote betterunderstanding.=> Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.=> Served as primary point of contact for support relating to owned solutions and products.=> Maintained response times… Show more => Responded to support requests from end-users and patiently walked individuals through basictroubleshooting tasks.=> Explained technical information in clear terms to non-technical individuals to promote betterunderstanding.=> Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.=> Served as primary point of contact for support relating to owned solutions and products.=> Maintained response times to support business continuity.=> Translated complex technical issues into digestible language for non-technical users.=> Used ticketing systems to manage and process support actions and requests.=> Configured hardware and granted system permissions to new employees.=> Monitored systems in operation and quickly troubleshot errors.=> Installed, configured, and maintained computer systems and network connections.=> Installed and configured operating systems and applications.=> Diagnosed and troubleshot hardware, software, and network issues.=> Monitored system performance to identify potential issues.=> Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems. Show less