Product Consultant- Stealth mode mentorship startup, changing when and how mentees and mentors are able to connect- New recruitment platform, changing the way that hiring companies, candidates, and recruiters engage- Urban-X Cohort 2, pre-seed prop-tech startup, optimizing offices for employee comfort and productivityMentor- OneUpOneDown, near-peer mentoring for professional women in leadership- Built by Girls, mentoring students and recent female or non-binary graduates to prepare them for careers in technology- PowerToFly, near-peer mentoring for women sponsored by their companies for professional development- Pay It Forward, networking with and providing guidance to Black individuals across professional career stages and interestsSelect Speaking Engagements- May 2020: Women in Tech Global Movement US East Coast Chapter Launch, Panel on the Future of Work- June 2020: Demand Generation Show Podcast: How to Build Great Products That Customers Will Pay For - June-July 2020: PowerToFly AMA on Navigating Career Changes- July 2020: Chief Innovation Officer Summit Keynote: Shifting Yourself, and Your Organization, to an Innovation Mindset

We're building the future of living.I currently lead product management, product operations, product design, experience design, data and insights, infrastructure, and product engineering.

Leading product, design, research, and integrations for New York’s leading property management software provider.

- Built and led product and design team to launch a new technology platform within four months of joining, powering digital marketing, on-site operations, member experience, and data acquisition and analysis- Launched partner innovation program to facilitate collaboration on the future of work - Spearheaded the development of an innovation portfolio to effectively allocate resources across concepts with varying levels of market (demand) and technological (how to execute) uncertainty- Developed go to market plans for Hana’s coworking and meeting products with a combined addressable market of over $30B annually

Techstars Mobility graduate and Daimler-backed startup that transported over 50,000 people to the first Women's March in Jan 2017. I was the captain of our winning team at an MD5/DoD-sponsored hackathon on emergency response. We developed the concept for an urban evacuation platform.- Owned strategy, roadmap, and execution for rider product, partner product, and internal tool development for seed stage mobility start-up - Built a team of three product designers and manage them together with six shared developer resources, optimizing the design-development workflow for the Rally website and apps across five global locations - Introduced and implemented Kanban to increase efficiency and transparency across teams - Integrated user testing into the product development cycle to validate prototypes before going to market, beginning with 12 testers over two weeks to optimize the search-to-booking flow - Launched new My Account interface, including self-service ride management and a new dashboard to deliver real-time trip and booking insights to partners - Drove process automation and optimization to reduce human error and scale operations across departments, including strategic product development on internal administration system and the rollout of the first system documentation for all internal stakeholders - Overhauled customer journey with new messaging protocol for event day and new email templates to enhance the booked rider experience - Managed, trained, and grew the Customer Experience (CX) team to double its size, with 100% retention - Released first CX Handbook as training document and ongoing reference to standardize agent approach - Launched first CX team OKRs, driving both individual and team-wide accountability

First Round, Benchmark, and Mayfield-backed startup acquired by SAP in 2017.Led strategy and execution for the entire Gigya platform, representing Product Management to the Board. From NYC, remotely led a team of 15 product managers, UI/UX designers, technical writers, and engineers located across California and Tel Aviv. KEY RESPONSIBILITIES & ACHIEVEMENTS- Owned strategy and vision for Gigya's B2B2C platform and partner integrations, including those with SAP's Hybris Marketing and Hybris Commerce - Led Gigya to be the #1 product in the Customer Identity and Access Management (CIAM) space, as validated by Forrester’s 2017 Wave, Gartner’s 2016 IDaaS Critical Capabilities report, and KuppingerCole’s 2016-17 Leadership Compass - Managed product org operations and processes, including two product teams across Israel and the US totaling 15 product managers, technical writers, developers, UX designers, and strategists- Leveraged customer success background to coach team members on interacting directly with field-facing teams and clients, toward increased engagement and improved product design- Guided the product team in a transition from Waterfall to Kanban to hybrid Scrum-Kanban software development lifecycles (SDLC)- Analyzed client and prospect feedback and inquiries to conclude that smaller businesses wanted a Customer Data Platform, not full Customer Identity Management, contributing to a major business shift to focus only on enterprise customers- The face of Gigya for roadmap and product strategy conversations, to clients, prospects, analysts, the Board- Key product launches included: a brand new Identity Synchronization system, Identity Federation, Network Protected Identity, and Lite Registration

- Maintained and augmented the responsibilities from my time as Senior Manager, Product Strategy, while also taking on more experimental initiatives and growing the team- Led Gigya's social privacy efforts including hiring an acting Chief Privacy Officer, forming a Customer Privacy Advisory Board with privacy thought leaders such as Jules Polonetsky of the Future of Privacy Forum, and launched Gigya's Social Privacy Seal - Owned the initial product design and beta program for Gigya's Customer Insights dashboard as a market-defining feature to provide visualization and segmentation on top of the rich first party data being captured by the system- Hired and mentored a Product Strategy Manager to drive sales enablement initiatives and competitive analysis

- Right-hand person to the CEO, serving as the connection between Client Services, Marketing, and Sales organizations around the world with the Product and Development teams in Tel Aviv to ensure effective feedback loops in both directions- Developed an integrated multi-channel feedback collection and response process to ensure a single source of qualitative and quantitative data for client and prospect feedback, competitor feature tracking, and internal requests- Launched Registration-as-a-Service, Gigya's now-flagship product that shifted the company from social identity to full customer identity management and has resulted both in a ~5x increase in average subscription value and dramatic improvement in client retention rates- Brought first identity synchronization partner integration to market, with a bidirectional connection between Gigya & ExactTarget (now Salesforce Marketing Cloud)- Responsible for product strategy and vision, including developing the roadmap and overseeing prioritization- Owned all sales enablement, client-facing product support, and competitive and industry analysis

- Drove strategic conversations with clients to define their objectives for making their sites more social, scoping out and managing implementation projects for integrating social login, sharing, and engagement features through Facebook, Twitter, LinkedIn, and other providers- Managed client relationships with over 50 businesses across verticals, including non-­profit, publishing, travel, ecommerce, finance, sports and entertainment- Contributed product feature requests based on personal evaluations of product deficiencies and client needs, advocating for clients internally- Collaborated with product, sales, business development, design, and engineering teams on an ongoing basis- Led Gigya’s beta program for new game mechanics product release, becoming the product expert, evaluating client needs, providing product feedback, and educating Gigya team members on capabilities and best practices- Analyzed client analytics to generate case studies, showcase client successes, suggest implementation optimizations, and synthesize valuable insights into overarching themes of user behavior by industry and social network provider

Cambrian and Redpoint-backed startup acquired by Adobe in 2012.Owned client and international agency relationships for enterprise accounts totaling over $180M in annual ad spend for search, display, and social marketing. Managed a 20-member offshore support team.Jan 2010 - Jan 2011: Account ManagerJul 2008 - Dec 2009: Search Marketing Specialist

Ran operations for platform technology providing inventory management, online booking, and customer service for small travel and leisure companies (sellers) across the US. Managed seller relationships and supervised a call center of 20 customer service representatives.