Miroslav Ivanov Email & Phone Number

Sofia

Sofia, Bulgaria

Participation in Dedicated Project for Custom Legacy monitoring solution as Expert.Scripting solutions and Architectural solutions.

Sofia, Bulgaria

Acting as DevOps. Assisting to big development team to maintain working environments.Setting development environments for assigned projects.Working with but not limited to:JIRA, Stash, Confluence, Unix, Solaris, Oracle 11, etc.

Sofia

Managing Unix Team in order to provide best service in service level agreements to customers.With the the customers representatives to insure that all processes and environments work as expected. Perform internal projects to improve agent skills.Responsibilities include (but not limited to):- Responsible for technical content of the end to end Incident, Change and Problem service delivery- Ensure ITSM & SLA compliance- Assist the Technology Delivery Managers to provide technical leadership to engineers or delivery partners- Recruit, manage, and develop delivery resources- Primary delegate of Team's Delivery manager. Multiple People manager functions - participate in Focal Point Reviews of team members, provide/gather 360 degrees performance feedback, set and follow up goals- Responsible for Release to and from Production Validation sign off process- Encouraging the technology teams to meet and surpass the service provision and customer satisfaction goals as defined by the SLA and the aspirations outlined by the Managers.- Contribute in quality and productivity improvement projects. Act as an advanced team member providing analysis of information and some project direction input.- Ensure negative trends are acted upon through improvements plans- Provide technical consultation and sharing of best practices to customers and other worldwide teams.- Provide technical consultation as Subject Matter Expert (SME) for pre-sales pursuits and inbound projects.- Monitoring Technical Skill Levels & Training requirements- Develop project plans on resource requirements and schedules. Assist management in establishing project priorities and in allocating service delivery resources- Encourage increasing knowledge of new technical or business developments- Drive escalations - technical and procedural- Drive Continuous Quality and Productivity improvements

Hewlett-Packard

Incident Management. Change Management. Capacity Management and Service Planning. Configuration management. Problem Management. Service Level Management. Release Management. Escalation management. Participation in 6 T&T projects. Preparation of custom scripts/reports per customer. Maintenance of Linux/Unix & VMware Servers. Leading project for one customer. Part of bank requested project. Delivery Lead (Client Capability Lead) for three customers. Close contacts with clients’ and local management. Manage several senior unix administrators.

managing a lot of hosting servers in order to provide requested hosting service to every customer. assist clients in troubleshooting sites and servers.

Main activities and responsibilities Installation and maintenance of Linux & Windows hosting servers - cPanel. High level of customers support, all comunication - ticket system in English. Work with cPanel, apache, MySQL, perl, python and etc. Support on Windows 2005/2008 servers, IIS, MSSQL. Install and manage Dedicated servers and VPS. Manage personal staitions in office.

Main activities and responsibilities Installation and maintenance of Linux servers, configuration of VPN, Proxy and mail servers. Web server maintenance. Network configuration of private network.

Main activities and responsibilities Customer service, Internet-related troubleshooting, Windows set-up, virus cleaning, control of the normal functioning of Linux servers.