Stephanie Jackson Email & Phone Number

United States

Greater Philadelphia Area

Attend events as a representative for PecoLocate and transport suppliesSet up tables and displaysWork extensively with even planners and community membersWork independently to provide excellent customer service

Chester, Pennsylvania

Pottstown

• Work with multiple clients nationally• Manage multiple client environmentso Serverso Firewallso Backupso File shareso Printers• Troubleshoot network, systems, software, and user issues as necessary• Manage vpn access based on individual environments• Provide quotes and proposals for equipment and services as needed• Create, manage, and delete user and computer accounts and permissions• Make modifications to systems and network as requested by the clients• Perform hardware and software assessment as needed• Work closely with team members to resolve outages and lessen down time• Deploy routers, switches and firewalls as needed (basic configuration)• Assist with management of O365 environments

Greater Philadelphia Area

• Support and Troubleshoot a wide range of pc’s and peripherals• Maintain user relationships and rapport• Manage/maintain documentation and deployments for projects and assignments• Provide low and high level support to end users and stores• Active Directory groups• Moderate pc repair for Dell and Lenovo devices• Virus management and removal• Software licensing and deployment o Sketch up o AutoDesk o Adobe• Mentor interns and temporary employees• Provide statistics weekly at group meetings• Communicate issues and resolutions as necessary across teams• Work closely with various teams to ensure maximum productivity for users• Provide support to corporate users local and remote, as well as all US and Canadian Storeso Network connectivity and accesso Office setup and maintenance o Intranet and Internet configuration and accesso Hardware troubleshooting and maintenanceo VPN access and troubleshooting• Maintain and troubleshoot Office 365 licensing and configuration• Deploy and repair equipment to corporate and store users• Ensure timely resolution of virus and malware issues

Blue Bell, Pa

• Work closely with customers to integrate and troubleshoot MaaS360 product• Provide Level 1 and 2 support for MDM service • Assist with implementing customer lifecycle management• Assist research and development by providing feedback on customer needs and requirements• Assist with testing and validating new versions of product before release• Work with Exchange Administrators to implement Cloud Extender for use with Exchange• Assist with integrating Active Directory into web based portal for use with devices• Troubleshoot various device issues • Troubleshoot and understand iOS, Android, and Windows devices• Maintain active relationships with high profile clients • Maintain response times while managing calls, chats, and emails simultaneously• Maintain trainings and reviews for IBM corporate

Newtown, Pa

• Provide technical support to all internal employees• Troubleshoot, resolve, and document IT related issues and projects as assigned• Deploy and maintain printer and copier equipment• Build and deploy hardware/software via the Microsoft Deployment Toolkit and cloning • Research, Install, and maintain internal and external software• Create, maintain, and deactivate Active Directory and Exchange accounts• Assist with creation and maintenance of virtual pc’s and servers via VMWare VSphere• Manage and complete special projects as assigned• Maintain and exceed quality service and departmental standards

Schedule, edit, and maintain guest reservationsPerform extensive phone work with multi-line phone, making and receiving info callsMaintain positive relationships with guests and potential clientsWork very closely with and maintain confidential information (credit cards, etc.)Perform daily deposits with two banksImplement various problem solving techniques for both equipment and guestsMaintain and use equipment (computers, copiers, printers, faxes, etc)Receive maintain and file important paperwork

Dresher, Pa

Maintain company account through Verizon for cell phones and computersTroubleshoot networking and hardware issues for employeesUpdate spreadsheets and equipment forms for all laptops and netbooksSet up new equipment for new hires and reassignmentsWork closely with co-workers to maintain constant connection to internal wireless network and external verizon networkUtilize customer service skills to maintain positive relationships with staff, customers, and other service technicians

Travel to healthcare facilities to install RFID systems (equipment tracking)Read blueprints and .pdf files to navigate hospital floorsStrategically deploy wireless sensors over the perimeter of the hospitalTroubleshoot networking errors and provide maintenance to assigned locationsLocate and tag equipment for the hospital to trackInteract extensively with hospital visitors, staff, and patientsWork independently as well as in teams to complete assignments

"Scrub" applications received for processingWork closely with agents to verify and request merchant informationAnswer phones/record messagesWork with merchants to set up accounts once approvedTroubleshoot issues with merchants and agentsExtensive work with .pdf files and Microsoft officeExtensive use of outlook and online merchant sources