I get to help customers be more productive and make the most of their Microsoft 365 subscription through content programming (messages that appear in a non-obtrusive way as people are working in Word, Excel, and PowerPoint). One of my favorite features is PowerPoint's QuickStarter--go from idea to final presentation with a few clicks! With QuickStarter, you search a subject and QuickStarter returns a set of starter slides with resources for additional research. You then select the slides you want to keep and the look you'd like for your presentation. Your presentation is now ready for you to fine-tune and make final.

Program/Project Manager, WW Readiness for products and security: Worked cross-group to develop courses, produce videos, design and manage internal site. develop and manage content, iterate processes and deliverables as part of continuous improvement efforts. - Developed process for faster agreement on scope, deliverables, and scheduling; led to increased efficiencies for resource and time management- Drove cross-company readiness efforts for security: managed content for and design of web site, crafted weekly communications, project managed course development, and managed internal stakeholder relationships- Managed content creation and update processes for a rolling 16-city readiness event

Organizations as systems, interactions as patterns, strategic direction vs strategic planning, emergent outcomes--these are the things I'm immersed in as a student at Antioch, completing a Certificate in Organizational Dynamics in Sep 2014.

- More than 20 years of demonstrated ability to work across boundaries—geographical and functional, employees and vendors—in a complex and highly matrixed environment, the last 13 years in Paris, France. - Variety of roles provided breadth of experience in such areas as team management, program management, community engagement, customer advocacy, event management, merchandising, training, and content management. - Top traits: Collaboration, customer focus, and drive for results; strategic thinking; use of data, business intelligence, customer insights, and perspective to drive discussions, decisions, and actions.Feedback from peers, colleagues, and managers describe working with Julie in the following ways: - Brings authenticity and a positive, engaging approach to all undertakings - Naturally gifted in working with others and motivating people to find the best within themselves to contribute to a greater good - Passion for seeing a group as more than a sum of its parts; sees the group as a vibrant, engaged entity that leverages the strengths of the individuals to create harmony and powerful results - Brings the customer’s voice to conversations, backed up with data and business intelligence - Committed to true community building and to making a positive difference in organizations and the world - Exemplary passion and dedication to getting the job done right

Define and drive merchandising strategy for templates and images on Office.com international. Collaborated with site managers around the globe, using BI data and known seasonality considerations, to deliver content for customer-relevant online merchandising across 60+ markets. Created and streamlined processes that: - Improved production time by 50%- Reduced labor by 30%- Provided needed and desired balance between global consistency and local touch

Defined, implemented, and evolved the international community and community content strategy. Demonstrated the positive impact of customer-submitted content in terms of visits, downloads, submissions, and satisfaction.- Envisioned and secured budget for content-creation contest to engage employees- Defined, managed, and budgeted for content abuse management process- Expanded community-submitted content from templates only to include images and videos; by end of program, community-submitted content was about 25% of total content

Hand-selected by VP of Europe, Middle East, and Africa (EMEA) to create and manage Voices for Innovation, a coalition of EMEA-based entrepreneurs and small business owners. - Grew regional membership from 200 to 700+- Secured VFI presence at regional events focused on innovation; orchestrated meetings between Microsoft executive leadership and VFI members- Established a “quotation bank” for internal and external communications

Defined and delivered strategy to engage influencers (Most Valuable Professionals or MVPs) more deeply with opportunities for them to: beta test and give feedback on new products, speak at technical conferences, and help grow the program. - Expanded the program from four to over 15 countries throughout Europe, Middle East, and Africa (EMEA)- Negotiated resources and budget to support the growth of the program- Established regional MVP Summits in EMEA

Managed a virtual team of site managers across 10+ subsidiaries in EMEA to deliver globally consistent and locally relevant online support content and services.

Five roles over the span of 10 years with Product Support Services: Online Support Program Manager, Site Designer for Online Support, Manager of content team, Training Specialist, and Support Technician.