Michael Skitzis Email & Phone Number

Fuquay Varina, Nc, Us

Essex Junction, Vermont, United States

Essex Junction, Vt

Led a team of engineers in managing a fast-growing cloud hosting environment. Provided escalated technical support to coworkers in the office as well as assisting other departments throughout the organization.- Helped with architecture and system administration of redundant data centers in (Essex Junction, VT and Denver, CO) operating 100+ enterprise class servers for over 170 customers across the United States. - Led a team of engineers tasked with monitoring cloud-based customer database environments, maintaining over 99.9% yearly up-time. - Development of department OKR’s and SMART goals.- Key contributor to the PCI DSS audit in order to obtain a Report on Compliance.- Implemented a User Acceptance Testing (UAT) program allowing for early customer access to product upgrades.- Management of backups and disaster recovery scenarios for all infrastructure.- Oversight and maintenance of company vendor relationships.- Collaborated with a team to implement and support Microsoft D365.- Assist with technical and security pieces of company RFP processes.

Essex Junction, Vt

- Responsible for the setup and configuration of new customer environments from the initial contract signing all the way through the implementation process.- Regularly performing software and firmware updates and security patches.- Database administration and monitoring for hosted customer databases.- Setup and configuration of two LEM appliances to monitor all activity across the network.

Essex Junction, Vt

- Onsite consulting, installation, project management and training of enterprise recreation management software. - Act as point of escalation for major technical and functional software and hardware issues.- Train and mentor peer employees.- Provide in-house support for co-workers, and act as gatekeeper between development and support to ensure best use of resources.

Essex Junction, Vt

- Traveled to customer sites in order to assist them in the installation, implementation, and training of software and hardware as well helping to enforce policies and procedures for both military and municipal customers worldwide.- Planning and installation of web-based interface, utilizing knowledge of Progress WebSpeed and Microsoft IIS.- Daily use and support of Progress RDBMS environments, Progress WebSpeed, Microsoft Windows 2000, 2003, 2008 Server, 2012 Server and Microsoft IIS 6.0 and 7.0.- End-user training, including the production of training guides and documentation.- Beta testing of new software, patches, and updates.- Configuration, testing, and documentation of new hardware products.- Troubleshooting, phone training and support.

Essex, Vermont

Provided direct support to the Department of Homeland Security in the processing of background investigations. Duties included extensive use of the IBIS system.

Richford, Vt

Responsible for maintaining, networking, and user training on all the computer systems which were spread out through four locations in Northern Vermont. - Managed and trained users on the use of computer equipment including new email and web-based systems. - Managed and worked on the implementation of a new VPN which took place of a WAN. - Designed website www.richfordhealth.com in one week which allowed users email access and brought exposure to the clinics and information to those interested in switching health care providers. - Maintained computer systems and equipment which included the implementation of various security policies in Windows, Linux, and UNIX environments.

Bachelor Of Science (Bs), Business Technology And Management

Activities and Societies: Captain - Varsity Men's Soccer

Associate Of Science (A.S.), E-Commerce Technologies

Activities and Societies: Varsity Men's Soccer