David Porter Ball Email & Phone Number

Burlington, Vermont, United States

Experienced developer in Open Edge ABL.Develop new processes, working closely within an Agile team setting providing insight and a positive attitude. Led the team responsible for upgrading the database from earlier iteration of Open Edge ABLS to current version. Designed new database architecture for significant system upgrade, converted old database to new tables, including writing the new database code and the migration code. Provide support, database maintenance, and troubleshooting to customers experiencing technical issues. Act as point person for all stressful and difficult customer problems, managing technical and interpersonal issues. Operations Engineer for company, acting as point of contact for support staff to gain a deeper knowledge of the software in order to provide greater support to clients. Proficient in DevOps (Agile) processes and delivering cut releases.Deep knowledge of all aspects of Vermont Systems software. Recognized as company MVP.

Burlington, Vermont, United States

Provided customer support and training for recreation software. On site training and phone support to hundreds of customers with a wide variety of networks, hardware and peripherals.Responsible for troubleshooting printing, network, and software issues for a wide variety of customers accounts, some with extensive citywide networks. Taught the software to users of varying ability on sites all over the United States and abroad. Extensive customer interaction. Consistently noted for teaching ability, work ethic and patience. Awarded company MVP.

Barre, Vermont, United States

Responsible for proofreading and knowing style of over seventy medical science journals. Problem solves for editing, typesetting and graphic support, working closely with members of each staff. Strong understanding of the proofreading process, including: page-ups, mailing author proofs, checking PDFs, and pulling together a variety of mark ups from widely varying sources to create a master proof.