April Leafey Email & Phone Number

Jericho, VT, US

Essex Junction, VT

• I established a first-of-its-kind account management role to oversee all municipal client accounts in Sales; successfully creating and implementing a variety of new processes to proactively strengthen relationships.
• Managing accounts with the intention to take business elsewhere, notably retaining two clients with new contracts and increasing their annual maintenance by 40%.
• Communicating across multiple departments to determine a strategy to move accounts from detractors to passives or promoters.
• Conversing with clients on ways to improve their community facing registration system to increase inside sales and improve presence in the marketplace.
• Administered the transition of 12 new customers from Sales to Implementation, ensuring all stakeholders understood the statement of work to ensure a high-level client experience.
• Coordinating and administering biannual Symposiums for 50+ clients; creating and strengthening customer relationships.

Essex Junction, VT

• I launched the original project management role to oversee all client projects in Operations; successfully created and executed a variety of new processes to improve product implementations and migrations. Implemented.
• Oversee multiple projects for a team of 15 consultants throughout the project life-cycle ensuring company standards are being upheld, while project milestones and deliverables are being met. Many high profile projects.
• Reflect and brainstorm as a team to improve upon project processes for better planning, execution, and completion bringing comradery to the team and instilling ownership of methods.
• Provide support for stakeholders during product implementation to ensure exceptional communication which has resulted in the highest customer satisfaction.
• Schedule consultants for planning, remote/onsite training, and follow ups ensuing successful projects and a decrease in post project challenges.
• Coordinate and execute biannual Symposium for 50+ clients; create agendas, organize trainers, plan after hours events, and strengthen valuable customer relationships.

Essex Junction, VT

• I was the Project Lead throughout the life-cycle of 42 product implementations and migrations. Analyzed client technical, financial, and business needs to customize purchased software and to provide better training and.
• Managed software installations and upgrades at remote data center as well as client facilities. Varying setups at client sites required preparation, problem solving and communication with IT.
• Initiated and created corporate social media presence and content with social media marketing tools contributing to the company’s marketing strategy.
• Developed and executed a campaign to gain awareness of the company’s social media presence engaging 300 Facebook followers.
• Designed and built engaging user-friendly web pages for client registration portals using HTML and CSS to client specifications and became the “go-to” for an internal staff before going to development with questions.
• Built customer facing training videos by preparing scripts, recording audio and software, editing, and producing; allowing clients the ability to train themselves while creating less support tickets.

Essex Junction, VT

• Point of contact for clients during product implementation
• Execute software installation
• Support clients’ technical, financial, and other various application needs
• Train groups and individuals how to adequately use the product in a short period of time
• Mediate opposing ideas and concerns to work toward a common business goal
• Analyze clients’ unique financial and business needs to better customize the software purchased

• Developed the first ever procedures manual that is now a company tool
• Organized customer files for the Finance Department in QuickBooks
• Researched and identified potential online customers for the Sales Department
• Initiated contact with leading magazines to introduce the company and new product lines for the Public Relations Department

• Offered the highest level of customer service
• Clear communication which required great listening and speaking skills
• Worked as a team with other servers, busboys, bartenders, and cooks to create a great dining experience

• Produced graphic design and layout for monthly conservation magazine, brochures, books,and advertising materials
• Worked with a team to plan, administer, and complete various projects to meet client needs and deadlines

• Assisted graphic designers in the Creative Services Department
• Updated documents and created advertising for the President’s Club

Bachelors Of Science Degree, Business Management

Grade Point Average 3.20 Dean’s List Spring and Fall of 2006

Associates Of Science Degree, Multimedia And Graphic Design

Grade Point Average 3.25