Mark Ledesma Email & Phone Number

San Mateo, CA, US

San Mateo, California, United States

Redwood City, California

Manage the IT Support team and oversee technical/operational support of all IT services for users at Crystal Dynamics and Crystal Northwest. Including but not limited to day-to-day operations of the Support Team, Hiring and recruitment of additional staff, Hardware/software procurement, Fiscal budget planning, Expansions and relocations of current and.

San Mateo

• Handled day to day support of over 170 employees in 4 locations across the county as well as remote users.
• Provide onsite and remote technical support to end users
• Troubleshoot multiple computer platforms
• Provide first level support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific.
• Familiar with network configurations: LAN, WAN, wireless, VPN,
• Provide support for mobile users who work at home, travel, or work from a remote office, using Remote Desktop like GoToAssist.

San Mateo

-Primary responsibility of transmissions for ACH Payroll and 401k files to different financial institutions.-Setup file specifications and transmittal protocols for New Hire reporting for clientele to different States.-Custom check setup and year end Tax forms designer using UnForm.

San Mateo

• Excel in merchandising and generating profitable retail sales while managing daily store operations for industry leading toy store chain. Maintain optimal staffing levels to fulfill workflow needs and ensure superior.
• Enhanced bottom line profitability, raised customer satisfaction levels, and decreased loss, by implementing innovative process improvements and fine tuning operational procedures.
• Preserved customer loyalty and elevated guest satisfaction scorecard ratings from 43% to 91% within nine month period through swift, hands-on resolution of customer service issues and following up with implementation.
• Instituted robust inventory control for electronics department which accounted for almost 40% of annual store revenue; heightened controls for the rest of the store with new tracking procedures and redesigned protocols.

San Mateo

• Advanced through series of progressively responsible positions, gaining practical experience in full scope of operations during leadership training. Supported senior store management in formulating business plans and.
• Provided integral input on building out, updating existing, and opening new stores while working with Remodel Team for three years; projects included installing desktop workstations, setting up server networking.
• Assisted in retraining and revitalization of underperforming departments in 20 northern California stores during four-year tenure as Electronics Department Supervisor and Trainer.EDUCATIONAL BACKGROUND