Lisa Fox Email & Phone Number

Clayton, Victoria, Australia

North Melbourne, Victoria, Australia

As a Contract Manager, I spearhead the oversight of contract execution, ensuring strict adherence to safety and quality standards through regular site inspections. My leadership extends to fostering a positive safety culture within the team and implementing proactive strategies that boost overall well-being and morale. Collaborating seamlessly with the council and various stakeholders, I optimize the efficiency and effectiveness of contract operations. I also lead a team of 45 staff members with a strong focus on strategic leadership and development initiatives, creating a high-performance environment that enhances overall productivity. My responsibilities include delivering insightful performance analyses, providing valuable reports for strategic decision-making, and initiating continuous improvement strategies to enhance operational effectiveness. By instilling a culture of excellence, I set and uphold high standards for work quality, performance, and professional conduct. In all interactions, I project a commanding executive presence, exuding confidence, authority, and professionalism with internal and external stakeholders.

Dandenong, Victoria, Australia

As Contract Manager, I led a team of 50 staff across three contracts, focusing on achieving project success through effective leadership, staff development, and support. Day-to-day, I coordinated activities such as running reviews, accident investigations, meetings, and audits to drive operational excellence.I maintained proactive communication with the council, working to enhance operational efficiency and build strong partnerships crucial for the success of our contracts. Ensuring we surpassed contractual obligations, I consistently delivered high-quality services that exceeded client expectations. On the human resources front, I managed staffing strategies, overseeing recruitment, selection, terminations, and leave management. I also played a role in establishing maintenance programs that maximized asset efficiency, contributing to our long-term sustainability goals.My other responsibilities included conducting performance appraisals, counselling, and disciplinary meetings, fostering a culture of continuous improvement and accountability within the team. In terms of administrative management, I implemented oversight and reviewed various operational aspects, maintaining accurate and compliant records.

Dandenong, Victoria, Australia

In my role as Operations Manager, I optimise team performance by strategically leading a team of 16 drivers and fostering a culture of collaboration and high performance. I drove continuous improvement initiatives by identifying and addressing areas for enhancement within the team and operational processes.Ensuring implementation and adherence to company policies and procedures, I established a standardised and compliant operational framework. I also empowered new and fill-in drivers to excel in their roles, providing guidance and support for the flawless completion of runs and service delivery. Taking a proactive approach to training, I contributed to the continuous development and competence of the team.Conducting performance evaluations was a regular part of my responsibilities, where I recognised and fostered the strengths of team members while providing constructive feedback for improvement. Efficient incident management was another task, where I effectively handled and resolved on-road incidents, accidents, and breakdowns, minimizing downtime and showcasing a commitment to operational excellence.

Huntingdale

During my time as Operations Manager, my focus was on keeping things running smoothly. I successfully managed the holding yard, making sure vehicles moved in and out efficiently while keeping the space well-organized. Coordinating dispatch operations, I oversaw a team of about 10 drivers across 2 depots using Tow Manager, ensuring we responded promptly to service requests. I directly interacted with clients, including insurance companies and Victoria Police, addressing their concerns and ensuring their satisfaction.Handling the disposal of vehicles under the Disposable Goods Act, I made sure we followed all legal requirements and ethical practices. Working closely with the IT department, I kept our systems running smoothly to minimize disruptions, and I took care of programming and maintaining driver data systems for accurate records and improved operational efficiency.