María Slof Pacilio Email & Phone Number

Uppsala, Uppsala County, Sweden

UMC is the World Health Organization’s (WHO) Collaborating Centre for International Drug Monitoring (Patient Safety | Pharmacovigilance). As part of the Customer Liaison Team, I work with a wide range of customers on various topics around sales administration, such as taking care of the administrative enrolment, managing the renewal process for ongoing subscriptions, ensuring that customers get agreements and invoices in a timely manner, performing annual reviews to ensure customers meet the financial criteria and close customer accounts at the end of their contract. Always striving to identify and implement improvements in the team's work processes and customer journey.

Stockholm, Stockholm County, Sweden

Working on improving the internal processes to deliver the best customer experience while providing customer service via email and chat in English, Spanish, and Dutch.

Stockholm, Stockholm County, Sweden

Develop, coordinate, and promote effective sustainability initiatives to reduce the Happy Socks’ eCommerce Team’s impact on the environment.

Stockholm, Stockholm County, Sweden

Member of a high-performing multidisciplinary team, working to determine which aspects are key to ensure a more sustainable business and setting short-, medium- and long-term goals.

Stockholm, Stockholm County, Sweden

Managing several projects aimed at providing excellent customer experience while providing customer service via email and chat in English, Spanish, and Dutch.

Stockholm, Sweden

Providing prompt, accurate, and friendly customer service via email and chat in English, Spanish, and Dutch.

Uppsala, Sweden

Private events Overseeing the events, monitoring staff, assigning tasks, in charge of the money, handle cash and credit transactions, fill in cash reports and salary lists, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, handling customer enquiries and complaints, alcohol responsible.

Uppsala, Sweden

Student associationWelcoming new internationals students to Uppsala. Organizing events and activities. Providing help and advice. Register new members. Event promoting via social media.

Barcelona

Personal assistance to Daimler/Mercedes-Benz Premium Customers. Helping to fulfil customers’ needs such as restaurant and hotel recommendations and reservations, search for tickets to concerts and special events, travel and vacation planning, search for points of interests and GPS assistance. Communication with clients via phone, e-mail and SMS. Excellent customer service at all times.

M.Sc. In Animal Science, Life Science

Thesis: Development of a project aiming to improve the welfare of the Amur leopards (Panthera pardus orientalis) of Nordens Ark Zoo.

Msc In Biology, Life Science

Thesis: Development of a project aiming to improve the breeding success of the wolverines (Gulo gulo) from EAZA's (European Association.

Nova Intensive Msc Course On Nordic Zoo, Wildlife And Conservation Medicine

▪ Perform simple field necropsy and tissue sampling for wildlife diagnostics and surveillance. ▪ Write protocols and prepare for working.

B. Sc. Environmental Biology, Zoology/Animal Biology

Major in Animal Biology. Acquisition of Pest Control Technician Card. Experience in field and lab work.

A-Levels, Major In Bio-Science