Mário Santos Email & Phone Number

Uppsala, Uppsala County, Sweden

• Actively sought out customer requirements, offered guidance on product usage, and collaborated on objective setting, boosting customer happiness and business value.• Provided expert support to product managers and customers for UMC products in regulatory environments, ensuring effective therapeutic choices and user comprehension.• Promoted UMC product advantages through virtual interactions, webinars, exhibitions, and user group gatherings, maximizing product adoption and customer satisfaction.

Based In Stockholm

• Successfully led end-to-end omnichannel campaign stages, ensuring seamless coordination between various teams and stakeholders, resulting in the timely delivery of campaigns aligned with brand marketing objectives.• Spearheaded the change management program, optimizing ways of working and sharing best practices across teams, resulting in improved collaboration and increased efficiency in omnichannel campaign execution.• Acted as the central point of contact for all omnichannel and digital projects, effectively coordinating the implementation of processes and tools, resulting in streamlined workflows and enhanced project visibility.

Barcelona, Catalonia, Spain

• Planned, delivered, and analyzed various omnichannel projects, acting as a strategic partner to marketing teams and driving the implementation of breakthrough customer engagement campaigns and channels.• Developed comprehensive project plans encompassing milestones, budget, resources, and prioritization, ensuring efficient execution and on-time delivery of projects.• Implemented improvements that resulted in a 30% decrease in time-to-market for a new e-mail campaign, optimizing the efficiency of campaign setup processes and enabling faster deployment.

Barcelona, Catalonia, Spain

• Introduced and executed a new engagement plan, achieving a 25% increase in proposed goals.• Conducted thorough exit interviews, analyzed feedback, and presented executive reports to relevant stakeholders, providing valuable insights for improving customer engagement strategies.• Leveraged strong analytical skills to measure and monitor the impact of engagement initiatives, enabling data-driven decision-making and continuous improvement of employee experiences.

Barcelona, Catalonia, Spain

• Sourced, pre-screened and guided candidates throughout the whole recruitment cycle.• Assembled and reviewed candidates’ information, executed further research and composed briefings and reports.

Sande, Møre Og Romsdal, Norway

• Supervised pharmacy marketing activities and managed a team of 5, fostering engagement, motivation, and a customer-centric approach to service delivery.• Exceeded proposed financial and operational KPIs, achieving a 15% growth in revenue and average sales per customer, demonstrating effective leadership and strategic decision-making.• Implemented long-term schedule shifts and operational changes to improve efficiency, resulting in a 20% reduction in costs while maintaining high-quality customer service.

Revetal, Norway

• Provided counseling to patients and dispensed medicines and wellbeing products accurately and efficiently.• Collaborated with healthcare professionals and patients, offering valuable insights and personalized recommendation, fostering trust and building strong relationships.• Proactively collected and disseminated updates regarding new products, procedures, and regulations to the team, ensuring consistent knowledge and adherence to industry best practices.

Lisbon, Portugal

• Demonstrated effective communication and collaboration skills while counseling patients and providing personalized healthcare recommendations.• Monitored the prescription billing process and assisted in efficient stock control management.

Master'S Degree, Pharmaceutical Marketing

Executive program with a specialization in Market Access.

Mpharm, Pharmaceutical Sciences

Activities and Societies: AEFFUL - Student's Association of the Faculty of Pharmacy, University of Lisbon (Jun 2008 – Dec 2011) •.