Mandy Smith Ryan Email & Phone Number

Detroit, Michigan, United States

Remote

• Responsible for researching and designing solutions for complex product and program offerings, and making recommendations to senior leadership that advance strategic initiatives for commercial insured and self-funded.
• Co-Initiative Owner of a Chronic Kidney Disease multi-state initiative involving member and provider value levers. Solution implemented on behalf of a key large employer customer.
• Initiative owner/lead on development of an end-to-end oncology strategy for commercial line of business. Led to selection of oncology as theme for IMPACT/Affordability effort in Health Care Value division and several.
• Business lead (program design, business readiness, implementation) for palliative care Request for Proposal (RFP) and business case.

Detroit, Michigan, United States

• KEY ACCOMPLISHMENTS
• Lead on strategy to address social determinants of health for BCBSM care management members.
• Business lead (program design, business readiness, implementation) on Medicare Advantage and Commercial diabetes management vendor program; resulted in nearly 1,000 enrollments, greater than 47% enrollment rate and.
• Care Management lead on Request for Proposal (RFP) for a comprehensive diabetes management solution. Successfully met aggressive timeline (release of RFP and receipt of responses within 15 days) to select 2 vendors.

Detroit, Michigan

• KEY ACCOMPLISHMENTS:
• Co-authored key large customer's annual report for 2015 (at the time, BCBSM’s largest customer). Successfully delivered to employer group executives, meeting a large Performance Guarantee.Responsibilities:
• Implement and conduct program evaluation activities for Wellness & Care Management (WCM) area including gaps in care, continuity of care, and outcomes including readmissions
• Oversee report preparation and deliverables for National Committee on Quality Assurance (NCQA) accreditation for health plans
• Coordinate Wellness & Care Management (WCM) evaluation strategy for large key group account
• Serve as the Analytics & Evaluation liaison between Program Development and Consulting areas

New York, NY

• KEY ACCOMPLISHMENTS
• Originated Overall Provider Survey for member providers enrolled in the largest community-wide electronic health record (EHR) implementation initiative in the country, model for Meaningful Use and the Regional.
• Published five peer-reviewed journal articles based on original data collection. Topics: EHR usage, disposition to technology use, experience with quality measurement and incentives.
• Successfully authored (and awarded) an Agency for Healthcare Quality (AHRQ) grant to study the cost to medical practices to sustain Patient-Centered Medical Home recognition.

Cambridge, MA

• KEY ACCOMPLISHMENTS
• Primary quantitative analyst for the Initiative for Investigation of Race Matters and Underrepresented Minority Faculty. Recruited nationally known qualitative scholars. Conducted salary equity analysis. Worked closely.
• Analyst for the Task Group on Medical Care at MIT, an evaluation of the satisfaction and experiences of 10,000 faculty, students, retirees, and staff with on-campus medical care.
• Evaluator for Department of Education-funded Brief Alcohol Screening and Intervention for College Students (BASICS) program.

Doctor Of Philosophy (Ph.D.), Social And Developmental Psychology

Dissertation: “Couples and Condoms: A Dyadic Approach to Condom Decision-Making in Latino and Anglo Dating Couples”

Master'S Degree, Joint Master’S Degree In Psychology And Women’S Studies

Bachelor'S Degree, Psychology & Women’S Studies

Activities and Societies: Ronald E. McNair Scholar