Monica Sharma Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Mumbai, Maharashtra, India

As a seasoned professional at the Mahindra Group, I have been deeply involved in amplifying our corporate presence and forging strategic alliances. My role centers on enhancing the company's profile through meticulously planned external engagements and fostering vital relationships with industry bodies and government entities.♦ Spearheaded Dr. Anish Shah’s external engagements, ensuring effective representation of the Mahindra Group's interests.♦ Instrumental in elevating the Mahindra Group's positioning through strategic planning and execution of external engagement initiatives.♦ Played a pivotal role in the organization and management of Dr. Anish Shah’s interactions with prominent industry bodies such as CII and FICCI.♦ Proactively managed high-level engagements with state and central government officials, advocating for the Mahindra Group’s business and policy interests.♦ Led the Mahindra Group’s Strategic Partnership with the World Economic Forum, a key platform for public-private collaboration.♦ Oversaw a comprehensive portfolio of topics and events, enhancing the Mahindra Group's participation and visibility at WEF.♦ Directed a team to strategize and implement initiatives aimed at promoting the Mahindra Group's vision on global platforms.♦ Coordinated with various stakeholders to ensure the Mahindra Group’s contributions to discussions on sustainable development and economic policy were well-received.

Mumbai, Maharashtra, India

In my role as the Head of Luxury Residential Sales, I spearheaded the sales of opulent properties in one of Mumbai's most prestigious areas. My strategic acumen and leadership were instrumental in navigating the high-stakes luxury real estate market, achieving remarkable sales milestones and elevating the customer experience to new heights.♦ Oversaw sales of the esteemed Three Sixty West – Ritz Carlton Residences.♦ Crafted and executed sales and customer service strategies to meet business goals.♦ Managed the entire sales pipeline from lead management to customer relationship.♦ Initiated new client experience strategies to enhance engagement and retention.♦ Independently closed 20 high-value deals, each over 35 crores, between 2016-2019.♦ Recorded the largest sale of 170 crores shortly after project launch in May 2016.♦ Achieved a significant sale of a Ritz Carlton apartment for 120 crores in June 2017.♦ Facilitated a high-profile sale to a Bollywood celebrity, closing at 55 crores in December 2017.

Mumbai

During my tenure as Senior Manager for Luxury Residential Sales, I excelled in selling and managing high-value real estate properties. My role involved strategic planning and execution that directly contributed to the sustained growth and prominence of Oberoi Realty in the luxury segment.♦ Directed luxury residential sales with a strong focus on strategic development.♦ Implemented effective sales and customer service strategies to drive growth.♦ Led a comprehensive lead-to-closure process, enhancing customer satisfaction.♦ Orchestrated the largest transaction of 67 crores for a unique duplex in June 2018.♦ Managed a series of successful transactions totaling 225 crores in 2019.♦ Excelled in client relations, securing deals with high net worth individuals (HNIs).♦ Pioneered client experience initiatives to bolster sales and brand reputation.♦ Consistently outperformed sales targets, earning the highest performer title in FY 2018-19.

Goregaon

As a Manager in Luxury Residential Sales at Oberoi Realty, I contributed significantly to the sale of high-end residences in Goregaon. My focus on delivering exceptional sales performance and customer service has been a cornerstone of the division's success.♦ Led the sales of luxury residential properties in a competitive real estate market.♦ Developed and executed sales strategies to maximize revenue and profitability.♦ Managed client relationships from initial contact to the final sale.♦ Oversaw a team that consistently met and exceeded sales targets.♦ Played a key role in closing a landmark deal with a historic ice cream company family.♦ Successfully negotiated deals with affluent families and industry leaders.♦ Enhanced the sales process through innovative customer relationship strategies.♦ Contributed to the company's reputation as a leader in luxury real estate.

The Oberoi Mumbai

At The Belvedere in The Oberoi Hotel, I had the privilege to manage an elite business club catering exclusively to top-tier professionals from Fortune 500 companies. My role was pivotal in upholding the highest standards of service, privacy, and efficiency, ensuring an impeccable experience for all members.♦ Directed The Belvedere, an elite corporate club with a membership-by-invitation policy.♦ Acted as the sole point-of-contact for members, guaranteeing utmost privacy and service efficiency.♦ Oversaw the membership application process, personally assessing and meeting potential members.♦ Managed a dedicated team of 20, overseeing the club's profitability and operations.♦ Led team training, administrative duties, and both front and back-office processes.♦ Ensured adherence to stringent operational standards and exceptional service quality.♦ Handled the club's profit and loss statements, demonstrating fiscal responsibility.♦ Maintained the highest quality assurance standards, reflecting The Oberoi Group's prestige.

The Oberoi Mumbai

In the heart of Mumbai at The Oberoi Hotel's front office, I was responsible for managing and streamlining daily operations. My approach to guest satisfaction and operational efficiency was integral to maintaining the hotel's reputation for excellence.♦ Managed the front-of-house operations, including guest reservations and experiences.♦ Addressed guest complaints and emergencies, ensuring effective service recovery.♦ Coordinated administrative functions across the front office department.♦ Acted as the department lead in the absence of the head, ensuring continuity of service.♦ Implemented organizational structures for improved departmental efficiency.♦ Monitored front desk operations, including guest registration and cashiering.♦ Fostered a culture of excellence within the front office team.♦ Contributed to the hotel's status as a leading hospitality provider in the region.

As a Guest Service Management Associate at Oberoi Hotels & Resorts, from July 2011 to June 2013, I embodied the ethos of exceptional service for which Oberoi is renowned. My tenure was marked by a commitment to guest satisfaction, operational excellence, and the continuous pursuit of hospitality perfection.♦ Delivered exceptional guest service, enhancing the reputation of Oberoi Hotels & Resorts.♦ Managed guest check-ins and check-outs, providing a seamless experience.♦ Addressed and resolved guest concerns with professionalism and care.♦ Coordinated with housekeeping and room service to ensure guest needs were promptly met.♦ Assisted in managing the front desk operations, maintaining efficient service standards.♦ Contributed to guest service training programs, sharing knowledge and best practices.♦ Monitored guest feedback, using insights to drive improvements in service delivery.♦ Fostered a welcoming atmosphere, embodying the warm hospitality Oberoi is known for.

Mumbai Area, India

Selected on-campus for The Westin Mumbai Garden City's management trainee program, I immersed myself in the hotel's front-office operations. This formative experience laid the groundwork for my career in hospitality management.♦ Trained intensively across all front-office operational areas.♦ Provided seamless reservation and registration services to guests.♦ Ensured efficient cashiering and guest service management.♦ Managed guest inquiries and service recovery with finesse.♦ Assisted top management, gaining insights into executive decision-making.♦ Cultivated a comprehensive understanding of hotel operations.♦ Developed proficiency in guest service and front office management.♦ Acquired hands-on experience that shaped my career in the hospitality industry.

Executive Education, Mahindra Accelerated Leadership Track- Malt

Participating in the Mahindra Accelerated Leadership Track at Carnegie Mellon University was an enriching experience that honed my.

Post Graduate Diploma, Guest Service Management , Hospitality And Hotel Administration

The Post Graduate Diploma in Guest Service Management from OCLD equipped me with a robust foundation in hospitality principles, focusing.

Bsc In Hospitality And Hotel Administration, Hospitality Administration/Management

My academic journey at the Institute of Hotel Management in Goa was a transformative period that laid the groundwork for my career.

6-12Th

Activities and Societies: Head Girl (9th & 10th Grade) Cultural Club head (11-12th Grade) Sports team, Debate team,My formative years.

1St-5Th Grade

The early years of my education at Navy Children School were characterized by a nurturing environment that fostered a love for learning.