Michael Solano Fallas 🇨🇷 Email & Phone Number

Costa Rica

Ultra Park I

All related to helping customers (via phone or email) to troubleshoot NetApp filers (from Priority 2 to Priority 4) on CORE and NAS verticals. Also, I was on Coverage Team for weekends as per that reason I had to take Priority 1 cases. (The account was closed).

Costa Rica

All related to Customer Service for the USA and Mexico countries (by phone and by chat). I participated in 4 teams and in all of them, I achieved the goals. Time worked: 3 months (seasonal contract).

Costa Rica, San José, Sabana Oeste, 350 Oeste De Canal 7

I managed servers, routers, and other communications equipment in the IT Department. In 2011 we changed all cashiers by Thin Clients with Linux operating system, also we changed all routers (19 in total) by Cisco equipment and launched a project to inventory the equipment in the IT area, and also we changed the Antivirus Symantec by ESET Endpoint Security. In 2013 we changed all-analog telephony by IP telephony. Also in that year, we moved all of our servers to the cloud. In 2014 we certified our LAN in all of our stores. In 2015 we separated our Cemaco's network (LAN and WAN) from RadioShack's network. Coordinate with suppliers, outsourcing and internal customers in all projects were part of my job. I also managed connectivity for IP Cameras, IP EPOS, IP Air Conditioner, doors with card readers proximity, Enterprise Antivirus (ESET), Backups, Domain Users (2008 R2), Corporate Mail (Google Apps), Domains and pages on the Internet, VPN for remote work (Hamachi and Cisco VPN Client), etc

Alajuela, Costa Rica

I provided support for the data network of the company, both structured cabling (UTP and fiber optic) and review of active equipment (Switch, Router, Access Point) I kept the servers running (3 Windows 2003 Servers, an AIX Server and one Ubuntu Server), I made backups in 4mm tape (BrightStor ArcServ Backup and Netbackup), I Created and deleted user accounts (Windows 2003 Server) and email (Exchange Server 2003), I maintained the equipment both software and hardware (machines in Windows 2000 Professional users, XP, Vista and Windows 7, printers, dot matrix, inkjet, laser, outlets, and labelers Zebra), I dealt with user questions and issues (on-site or remotely with DameWare, NetSupport, TeamViewer or Remote Desktop for Windows), I repaired damaged machines, I managed user permissions on servers, etc. I also assigned tasks to my support teammate.

San Jose, Costa Rica

I provided support for the data network of the company, I kept the servers up (2 Windows 2003 Servers and 1 Red Hat Linux Server), I made backups, I created and deleted user accounts (Windows 2003 Server) and email (Neomail in Red Hat Linux), I supported equipment both software and hardware, I handled inquiries and user problems, I repaired damaged machines. Also, I did the inventory of critical equipment, I made product quotes, and I filled out forms (because the company is certified ISO: 9001: 2000), etc.

Student, Computer Engineering, Bachelor Degree

Activities and Societies: Soccer Team

Associate'S Degree, Customer Service Support/Call Center/Teleservice Operation

Cisco Certified Network Associate, System, Networking, And Lan/Wan Management/Manager, Associate Degree

Specialized Technician, Computer Systems Networking And Telecommunications, Technician

Course: Structured Cabling Technician Year 2005 Duration: 651 hours Course: Installation and Configuration of Active Equipment Technician.

Student, Computer Engineering, Bachelor Degree

Bachelor'S Degree, Higher Education, Bachelor Degree