Michael Sotiriou Email & Phone Number

Paphos, Cyprus

Paphos, Cyprus

• Coordinating with social media agency to manage & guide content creation, advertising & promotions for Wellgoods & GDL Trading social media pages• Expanding business through wholesale partnerships by actively acquiring B2B customers, to drive sales growth beyond retail operations.• Leading and mentoring a dynamic team to achieve operational efficiency, sales targets, and exceptional customer service standards.• Implementing SAP ERP Business One for streamlined inventory management, ensuring accurate stock levels and efficient ordering processes.• Developing and executing effective sales strategies to capitalize on market opportunities and drive revenue growth.• Providing ongoing training and support to team members to foster skill development and uphold service standards.• Managing an office, sending and responding to emails, and performing various administrative tasks to support store operations.

Paphos, Cyprus

• Monitoring and maintaining slot machines, ensuring proper operation and resolving malfunctions in a timely manner.• Assisting guests with slot machine issues, payouts, and providing information about games and features.• Ensuring a high level of customer service, enhancing the guest experience with prompt and professional assistance.• Handling cash transactions, jackpots, and payouts according to casino policies.• Maintaining accurate records of machine activity, performance, and service logs.• Creating and registering new customers through the casino loyalty system, explaining rewards programs, and assisting with account setups.

• Conducting market research & SWOT analysis to develop tailored marketing strategies.• Defining marketing channels and ad strategies with targeted content plans.• Creating & managing all content including graphics, photos, videos & captions.• Executing & optimizing campaigns through audience targeting & SEO.• Tracking performance & adjusting strategies to improve engagement & results.

• Orchestrated the successful management of the supermarket, overseeing all aspects of operations including staff management, inventory control, and customer service.• Implemented strategic initiatives to optimize store performance, resulting in increased sales revenue and improved customer satisfaction ratings.• Handling cash transactions and customer service to ensure satisfaction.

• Managed daily operations by supervising and delegating tasks to team members• Monitoring inventory and managing stock orders, organizing shelves• Working closely with customers, addressing concerns, and ensuring a positive shopping experience.

Paphos, Cyprus

• Promoted telecommunications solutions, demonstrated adaptability in dynamic environments B2C & B2B, and contributed to team goals during my tenure.

Paphos, Cyprus

• Receiving and inspecting incoming shipments, verifying order accuracy, and maintaining meticulous records of inventory.• Leveraging advanced systems such as SAP WH to manage inventory levels, track stock movements, and facilitate efficient stock ordering processes.• Collaborating closely with vendors and suppliers to coordinate timely deliveries and resolve any logistical challenges.• Supervising and guiding receiving team members, delegating tasks, and providing training and support to ensure optimal performance.

Paphos, Cyprus

• Greeting and assisting cinema guests, directing them to their seats, and providing information about movie schedules and facilities.• Checking tickets for accuracy and ensuring proper admission to screenings.• Maintaining cleanliness in the theater by cleaning seating areas, collecting trash, and preparing the auditorium between screenings.• Ensuring guest safety by monitoring theater activity and enforcing safety guidelines during shows.• Assisting with crowd control during busy periods and special events.• Handling customer queries and resolving complaints in a professional manner.• Promoting concession sales and assisting with the sale of snacks and beverages.

Bachelor Of Business Studies With Marketing, Business, Management, Marketing, And Related Support Services

Certificate, Practical Applications And Strategies Of Marketing Of Social Media

Certificate, Practical Applications And Strategies Of Marketing For Search Engines

Certificate, Practical Applications And Strategies Of Digital Marketing

Certificate, Casino Management

Activities and Societies: Law, Maths, Casino Table Games/Supervisor, Security & Surveillance, Accounting, HRM in Tourism & Hospitality.

Certificate, Information & Communication Technology

Activities and Societies: Professional networking, international projects, risks of internet, digital world

Certificate, Ecdl

Activities and Societies: MS Office (Word, Excel, Access, Powerpoint), Internet & Email, Security/fundamentals for IT users