Collaborated with cross-functional teams to integrate and transform technology systems for multiple legacy companies post-merger. Aligned business needs with strategic IT solutions, executing implementation plans to optimize operational efficiency.Key Deliverables: • Consolidated various legacy systems into unified enterprise solutions, significantly improving operational efficiency. • Enhanced data integrity and streamlined business processes through effective project management and system integration. • Recognized for strategic vendor cost-saving initiatives, contributing to the overall financial health of the organization. • Played a pivotal role in improving employee onboarding and offboarding processes, ensuring efficient transitions and better resource management. • Implemented high standards of customer support and effective problem-solving processes to meet business needs.Responsibilities: • Led the development and execution of long-term information and business technology strategies, ensuring alignment with organizational goals. • Managed cross-functional teams to deliver complex technology projects on time and within budget, addressing both technical and business needs. • Assessed evolving business needs, presented strategic recommendations, and developed actionable implementation plans balancing timelines and trade-offs. • Served as the subject matter expert and administrator for critical software including document management systems, VoIP, office suites, and electronic signature solutions. Sourced and managed vendor relationships, negotiating contracts to drive cost savings and ensure optimal service delivery. Developed and refined employee onboarding and offboarding processes, integrating IT requirements to streamline operations and improve efficiency.

Played critical role maintaining and enhancing IT systems, ensuring compliance with regulations and organizational policies. Worked closely with managed service providers and internal teams to deliver secure and efficient IT solutions.Key Deliverables: • Ensured continuous compliance with SEC regulations through procedural frameworks and regular audits. • Managed technology escalations and provided technical support, ensuring high standards of customer service across the organization. • Liaised with vendors and stakeholders to streamline software upgrades and rollouts. • Conducted system audits and monitoring, producing data-driven reports to guide strategic decision-making.Responsibilities: • Collaborated with the Managed Service Provider (MSP) to ensure secure IT Help Desk, NOC, and SOC operations. • Drafted and implemented IT security policies and Standard Operating Procedures (SOPs) to enhance cybersecurity. • Acted as a principal technology support for employees and leadership, managing escalations and troubleshooting technical issues. • Conducted continuous audits and monitoring of systems, software, and processes, extracting actionable insights from data-driven reports. • Managed stakeholder relationships, serving as the Vendor Liaison for the full cycle of software upgrades and rollout projects. • Ensured compliance with SEC regulations and organizational policies through procedural frameworks and continuous audits. • Led efforts to monitor and improve IT systems performance, focusing on security, efficiency, and user satisfaction.

• Two years experience providing database administration in Oracle Standard and Microsoft SQL Server Database Environments to Forensic Laboratories• SQL Scripting for troubleshooting software issues• Report building through Crystal Reports for customer data analysis• Auto building and firing of email notifications through content analysis of customer day-to-day operations• Customer Network/Server migration management and implementation• Experience with web security implementations (IIS SSL, Federated)• Web application implementation, including configuration of infrastructure, LIMS specific, HTML and JavaScript• Provide LIMS technical support and analysis for 95+ Laboratories• Quality Assurance testing with LIMS Software, Crystal Reports 2008, 8, 10, 2013• Quality Assurance of web environment applications• Technical Diagramming of customer LIMS Environments

Oversight, training and management of staff.Short and mid term operations development.Account management with wholesale customers.Strategic marketing practices and collaboration with Owners.Inventory management including qualitative and quantitative analysis.

• Implement Evidence and Criminal Management Systems with Law Enforcement facilities throughout the continental U.S.• Provide training and technical support and administration to customers to streamline efficiency.• Troubleshoot and test product modifications/enhancements.• Establish concrete business development practices to further increase customer base.• Provide IT-grade support for ANSI-SQL Database administration including backup and upgrade.